St. Louis, MO repair reviews

Serviceman was running a little late. Did not know he was also supposed to do yearly maintenance and cleaning. He did do it. Had another serviceman help him. Both were able to get the job done and cleaned up everything.

the technician was very good at diagnosing the problem and resolving it. thank you

Scheduling appointment was fast and easy and was told by the scheduling representative that the diagnostic was $139.95 but that would be my labor cost had I decided to go with Sears for the repair and your technician arrived within our scheduled time frame. Your technician was very kind and gracious and told me my repairs would be $449.54 and I asked him if that's for the part and the diagnostic/labor and he said yes, but he did not have the part on his truck and had to leave to go get it. I paid with a credit card when I got my receipt via email, it stated the part was $78.50 and the remaining $364.04 was the diagnostic and labor. Your technician was physically in my home 60 minutes and was gone 45 minutes to get the part. My regular repair people that I normally call and did before I called Sears, they were booked solid until the following week and since I had a water leak from my ice maker I decided to call Sears as we had used them years ago and found the service to be great. Now I realize that that was a big mistake as my normal repair company only charges $75 service fee. If your text mentioned would have told me that I would have had to pay $364 for the diagnostic and the labor I would have walked away from the repair. I will never ever use Sears again if I could give you a -5 I would do it....

Service man was great! I had a date scheduled a week before—great communication, but Sears ended up changing the date without asking if the date would work. Then when the date came, I never received any notification of when the service man would arrive

Service person did a very complete job, including cleaning out years' worth of lint and dust inside the entire dryer. Had the necessary part and replaced it; dryer works like new. Polite and helpful. Could not ask for better service.

First appointment for July 8 was no show. Fortunately a July 9 appointment was available and service tech did all he could. But my refrigerator’s lack of cooling is not repairable due to parts unavailable. As long time Sears Maint agreement holder now waiting for replacement to be honored

Not only did they force me to change my appointment 6x but I had two no shows. No one called to confirm a reschedule, I simply received a text telling me when I was rescheduled to which was typically a week out. Took a whole month to get a tech to actually come out to my house. Once the tech came, they advised that they screws were loose in the unit, something they had just fixed a month prior to noticing the problem. Put in new screws and used Loctite. I was told that that should fix it but if it didn’t they would quote our replacement of three parts which he didn’t think I needed. Said that the Loctite should fix it. When I asked if I would receive an emailed quote, I was told I had to decline service first and that if I decided to purchase the parts at a later date (if this solution he gave did not work) and then would have to pay another service fee. This has been the most frustrating waste of time and money. Please invest in your customer service. I experienced none whatsoever during this debacle and would not recommend to anyone else.

My refrigerator could not be repaired. Stop asking me how I feel about the repair of my fridge.

The repair person checked out my 11 year old oven and explained additional information for me to understand how I could get the most out of its capabilities. As always I appreciate learning more from their service people to extend the life of my devices.

Except for arriving after the window of time, service man was efficient.