St. Louis, MO repair reviews

I dont have a video to add.

good job well done

Done a perfect job.

First time using them

Technician was supposed to install part on 7/15. The part had been ordered during the diagnostic visit on 6/8. I paid almost $700 for the part and installation. The technician who came on 7/15 defrosted my freezer and told me he was done. He did not install the part. When I asked if he had read notes from the prior visit it was obvious he had not. He told me the part was not needed. When I told him I wanted him to install the part, he refused. I asked that he call a supervisor, he refused. I told him not to leave until he completed the installation and he just left anyway. There is no customer service number for me to contact a live person to even complain. I can only access the chat people from the numbers I have. They can do nothing but book another appointment …yes a month from now …and my freezer is already freezing over again 2 days later thanks to the incompetence of the service technician. Via text I was told someone would contact me within 48 business hours. Clock is ticking. In 12 hours I go to the better business bureau to file a formal complaint. Total incompetence and Communication totally awful. System set up to ignore customers needing to speak to someone. You cannot speak to a person when you need help.

Most frustrated by lack of follow up and no repair when money was charged .

The only problem was not his. We discovered a problem with the door is off balanced and the rubber gasket around the door is ripped. He tried to order the pieces for the repair, but since he was there for maintenance, he was unable to order the pieces. He said I would have to call for a repair, when they came they would order the parts and then they would come back after I received the parts and would complete the job. This means two more visits which would mean two more days I would have to wait around. It seems to me, this is not cost efficient for people who have a protection plan. You’re paying for three visits instead of two, plus as I stated it’s time consuming and inconvenient for the customer.

The service person called ahead of the visit to ask for details so that he knew what he was getting into. He arrived and was friendly and knowledgeable about the dishwasher. He made the repair and provided the service quickly and did not interrupt our day.

Wasted countless hours on phone and another 41/2 hours for technician to be told rust on appliance and peeling of burner knobs not there problem mind you this is a $3800 kitchen aid range with a $500 extended warranty

He was the only Tech to repair my refrigerators ,he was the 4th to come out