St. Paul, MN repair reviews

I always get the same two repairmen which I like

Our repair was complete the same day! Jeff was very knowledgeable and explained our warranty and we are very happy with the service!

was unable to diagnose the issue with our washer, did not believe we had an issue with our washer even though it shuts off and on throughout a load. Had to pay service fee for them to tell us nothing was wrong.

Diagnosed the problem quickly and correctly

The man was polite, got down to his work, and reported on what he had done. The appointment was earlier than originally scheduled so that was a plus.

He knew a trick to try and I really appreciated his knowledge.

Deck belt is loose

Talking to someone in the phone was frustrating and the appointment to fix the fridge was nearly 2 weeks out-that was tough. However, the technician was professional, diligent in finishing in the time he thought it would take and we now can use our fridge again!

Our fridge/freezer stopped working several weeks ago and we were able to get a very quick appointment for someone to come out and diagnose the problem (appointment available next day). However, a part needed to be ordered to complete the repair and another appointment to install the part didn't exist for about 2 weeks (it was the technician availability and not the part delivery that held up the process). At the second appointment the technician replaced the broken part and we hoped that everything was fixed. However, after a day our fridge started making a mechanical humming noise. We contacted the company to request that a technician be sent out right away because we were told that the part could be returned if it didn't fully resolve the problem. After spending over an hour with customer service and being transferred multiple times, the best option that I was given was for someone to come out 3 weeks later! I said that this wasn't acceptable and was told that a "technician" with the "repair company" (I guess things were subcontracted, but they wouldn't tell me) would call me. When I asked for a direct way to contact someone if I didn't get a call I was told that they couldn't provide me with that information, but that I would for sure get the call. Well, surprise, never got a call from anyone. Fortunately, the hum stopped again after a couple days and the fridge/freezer seems to be working OK. Still going to buy a new one soon because I don't trust that the repair was 100% effective. For sure won't be buying the monthly service plan that was offered to us during the 2nd visit. In fact, pretty sure that I won't be using this company at all in the future. I'll just deal directly with a company that specializes appliance repair that I can call all by myself without the "support" of customer service if I need additional help.

The unit still doesn’t work. Have had 6 service calls.