425 Rice St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Excellent
The tech came during window of time stated. He was really efficient and kind. Cal fixed the problem in less than 45 minutes.
Kristin M, Saint Paul, MN
Robert was excellent.
Robert arrived on time, quickly diagnosed the problem and promptly fixed it. The cost was not cheap but excellence rarely is. I rate Robert five stars.
Barry R, Saint Paul, MN
Assessment of washer
After calling several companies and get the run around, I was so pleased with the entire experience. Timely service, excellent communication regarding appointment, clear explanation of washer issues, and very helpful suggestions. Will call again if appliance service is needed. No hard sell. His professionalism is greatly appreciated.
Kathy K, New Brighton, MN
Great experience
SUPER quick response time. We had someone come out next day. Our technician was communicative, friendly, courteous, honest and thorough. We will definitely keep Sears Home Services on speed dial for all of our repair needs. Thank you!
Jill S, Hastings, MN
Sears Preventative Maintenance Check
Technician who serviced our refrigerator was timely, knowledgeable, and courteous. The only thing that could be improved would be for Sears to provide an option to schedule a service call with a little more granularity. When the only option provided is to schedule the call for a 8 AM to 5 PM window, it's impossible for a customer to plan any other activities away from home for that day. Customers should not be forced to sit home all day waiting for a service tech to arrive. Providing an option to easily schedule a service call for a two hour window or a four hour window instead of an all day window would significantly improve the customer experience.
Joseph M, Saint Paul, MN
Prompt, friendly, thorough service
Technician was friendly, cordial and arrived on time. Preventative maintenance check was thorough and he was able to address all my questions and concerns.
Joseph M, Saint Paul, MN
Dryer
He was very good. Also gave me things to do for the dryer.
Kristine N, Woodbury, MN
AC Service
Our service was provided in a very professional manner by a qualified trustworthy technician.
Audrey D, Maplewood, MN
Excellent
Jeff took the time to address the problem, well done!
Brian F, Saint Paul, MN
Michael was great!
He helped explain the problems and gave me advice on how to take better care of my dryer. He was great!!
Matt, Saint Paul, MN
