St. Paul, MN repair reviews

Service staff was fine & timely but repair took very brief time & fee was very high. We will not ever call Sears Repair again.

The technician checked for any dishwasher water seal leaks and the filter for obstructions. I discouraged removal of the front face panel near the floor where we would look for hose leaks. It is touchy to reposition it. I know there are no leaks there anyway. The tech followed my wishes. They checked under sink connections for leaks. They ran a wash cycle and passed their inspections. Thank you for the service check.

My wife says the tech was grumpy. In addition to that it was a $12.99 part and $250.00 in service call and labor. Ridiculous. The tech worked for 10 minutes.

I was very happy

After paying a local appliance repair company to diagnose that the compressor on my refrigerator needed to be replaced, was told they could not do the repair because "Sears" would not sell a compressor. Only "Sears" could do the repair. When booking the repair, I was told I would have to pay $109 for a Sear technician to make a diagnosis. I emphasized I already knew I needed a new compressor, and to make sure the technician had one on his truck when he arrived. The next available appointment took more than a week, and sure enough, when Sears technician arrived, he did not have any repair parts. I was told I would receive a call before he came, but did not receive any notification. I was told the compressor was under warranty, and received an estimate that there would be no charge for the compressor installation. It took another week for the parts to arrive. When a repairman arrived he was from another repair company, not Sears. When he opened the box, the new compressor was damaged. Fortunately he had another one on his truck. After installation, I was told I owed over $300 for 2 additional parts which were not covered by warranty, and a "trip" charge. In addition, some kind of fluid was spilled on my wood floor, and has left a permanent stain over a 2 x 1 foot area. The worst experience ever. Doesn't even rate 1 star.

Done right the first time

We got the diagnosis from the repair guy in Feb 2019. He said he will put in an order and come back to install it. The sate for installation was set and we paid him for the full fee plus the labor. The part never came in. I finally called back to Sears in April, customer service saw what my complaint was, and she helped put in the order of the piece that was needed to fix my dryer. The piece finally arrived within 2 weeks of my call to customer service, but there is still no installation done yet! Very disappointed in Sears. Poor communication. Do I, the customer, need to do your job for you?! Isn't that why I paid for the installation fees? This is BULL!!

Excellent communication about arrival time and duration of service. This hardly interrupted my schedule at all. Very reliable and expert!

It was easy to set up an appointment online. The technician was prompt and very professional. Everything was fixed quickly and working again. I would definitely use Sears Service next time.