St. Paul, MN repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 230 Reviews
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took care of the problem and did not make a messThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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The service tech called in advance to let us know that he was on his way, which gave us ample time to clear our the fridge without letting things sit out too long. He arrived promptly and worked efficient. He willingly answered all our questions and was vary engaging and personal - truly a very positive experience. He also explained what we could do to keep things in order going forward. I had forgotten what excellent service could be - thank you!We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Service representative was very thorough in both his diagnosis of the problem with our dishwasher and the options for repair. I was very pleased with every aspect of the service call.Hello James, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Cal was pleasant and knowledgeable.Hi Susan, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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I am very pleased with the work that I get when I need a repair. I have and would recommend this service for everyone.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Parts were unavailable for a ten year old dishwasher. We had to replace a refrigerator a year or so previous that was also a Sears model. Not sure if this was a bad product cycle or just a coincidence?We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Allen was very knowledgeable and efficient with the repair. He also assisted me by connecting me to a rep to renew my service repair agreement.
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Technician arrived right as scheduled. Very professional and knowledgeable, fixed the problem ASAP. Cleaned up after himself. Would definitely use again!
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My technician was efficient and knowledgeable. He fixed the refrigerator in about 15 minutes, but then I was charged $388+ for a part that cost $43, charged me $88 + $300 for labor. He was in my home for 30 minutes or less. Can't even understand where this price comes from, but am fighting it now.Thank you for sharing your review, Member. We are sorry to hear that you were not pleased with your service. We apologize the cost for repair was more than you expected. Our labor charges are based on the job perform and not the amount of time it takes to complete. We take all reviews as feedback on how we can improve our service and we thank you for your business.
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It was done right