Maplewood, MN repair reviews

the repair called at 3 pm and said they didnt realized we were scheduled. our slot time was 8 to 5. several wasted hours waiting. sounds like overbooking. not appreciated

My appointment was between 1 and 5, didn't show up after 5. Waited all day. My washer is a 700.00 washer and you wanted 740.00 to fix or you could fix it for 200.00 and sell me a 600.00 insurance policy. I will not be using your service ever again.

Unfortunately had to wait two weeks for service, but when the technician arrived, he was professional, prepared and knowledgeable. All fixed on the same day!5

I have used Sears repair sevice in the past and have been great

the repair man left before l had a chance to talk to him.

Robert - Tech # 780262 was very informative and helpful. Appreciated the information. He is very knowledgeable

I have been without a refrigerator for 2 months. I purchased the fridge in Jan 2018 had it delivered Oct 2018 installed fridge April 2019 due to kitchen remodeling. I've had Sears repair at my home Apr,May,Jun,Jul,Aug to fix ice maker, mulion on door,freezer defrost,fridge coil,refrigerant line, dryer for refrigerant line. All the phone case managers advise fridge doesn't qualify for replacing under warranty due to need 4+ calls where rep orders operating parts...this week repair man came Aug 2,5,6 and it still doesnt work. Case managers have escalated my case to priority and I have a appointment for the 19 of AUGUST(today is 8 Aug) so they come out and order another dryer piece, and we MAYBE able to start process to get fridge replaced , IF it is approved, mind you fridge /freezer hasn't worked right since APRIL...So INCREDIBLY DISAPPOINTED...not to mention the average hold time is about 1hour and you get transferred around to different reps. In the past I have purchased multiple kitchen appliances from Sears always had the extended warranty NEVER had this type of problem.

It took over two weeks to get a service call on my leaking washer that was under warranty. The first appointment was a no show by their service person with no contact as to why or to reschedule. After several calls made by me I was given another appointment 10 days later. No acknowledgment of their mistake or urgency to correct the situation. Promised a follow up call from a supervisor and even a Sears gift card for my time, still waiting for both. Would not recommend, this was a painful and time consuming experience.

He has been a tech for many years and seemed knowledgeable and very well qualified. He has a positive attitude and was satisfied with his job.

The fact that Sears knows this is an ongoing problem makes me angry! This is not a cheap fridge, I believe we paid about $1,700 for it. Ice maker frosted up like snow and continues to do so. They tell me it's not fixable.