Maplewood, MN repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 289 Reviews
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The part I received was a broken part that was installed. A new part was ordered, and as of July 3, I have not received the replacement part. I have tried multiple times in the last couple weeks to call and ask about it. I have been told they are updating their system and unable to look anything up regarding the part or what can be done, even though I have had the extended warranty program for many years.Cathrine, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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Perfect repair and very efficient.Dear Deborah, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Used this service before and was very satisfiedHi Joel, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Polite and informativeHi Joann, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Job was completed on time and our washer works greatDearJOHN, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears! Thanks and Regards, Samuel G Sears Home Services.
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The serviceman was very knowledgeableHello Stephen, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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The technician called, thought that he was just picking up parts. My husband spoke to him as I have had it with you all. Technician said that he would "call around and ask, get back to us." I got an email notification stating that the service was completed. This is about the 6th time either you didn't fix it, didn't show up. If I could give a negative rating, I would. We were approved for a "new" treadmill that is garbage in comparison to what I purchased and have the warranty for. I just want you to fix my treadmill. We started calling you in June of 2020. It's almost December 2020.Hi Nicole, We have checked our records and see that Replacement was already approved under Protection Agreement. We request you to please contact our Protection Agreement team @ 800-927-7836.
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Wasn't even close to arriving during the arrival window.Hi William, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected in regards to arrival of the Technician. We appreciate any and all feedback from our Members and will share your experience with our service team.
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I was very pleased with the service. The technician was very professional and explained everything and repaired the appliance. Quick and prompt service!Hi Tricia, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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I was very happy with serviceThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.