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Servicemen were very nice! However, the news that they cannot fix the ice maker and the fact that Sears knows this is a problem angers me!
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Communication
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Courteous
The fact that Sears knows this is an ongoing problem makes me angry! This is not a cheap fridge, I believe we paid about $1,700 for it. Ice maker frosted up like snow and continues to do so. They tell me it's not fixable.
PAT S6,
PRESCOTT, WI
June 24, 2019
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Didn't even come with the needed part
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Courteous
Didn't provide any maintenance type service whatsoever
MExe,
MAPLEWOOD, MN
April 29, 2019
We apologize for the bad experience with us. We have sent you a separate email requesting additional information.
SHS Social Care Team on May 09, 2019
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Care & Clean Up
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Courteous
Quick diagnosis. Easy fix.
Cuban,
HUDSON, WI
April 15, 2019
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Courteous
They fixed problem & that's what it's all about. Service guy had to cancel the appointment to come back. Bummer he didn't call until it was almost the 4 hour window. But things happen. I understand that.
CheriL,
PRESCOTT, WI
April 06, 2019
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Courteous
They did a great job and very friendly.
kd13,
SAINT PAUL, MN
March 29, 2019
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Efficient, pleasant serviceman.
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Communication
On-Time Arrival
Courteous
Mickey made repairs, did them quickly.
CLARK D,
HUDSON, WI
January 26, 2019
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Great service and very knowledgeable
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Courteous
I used them Monday and he was prompt and checked my dw out thoroughly
Peter sch,
WHITE BEAR LK, MN
January 24, 2019
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great technician. nice person
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Communication
On-Time Arrival
Courteous
The tech did a great job of working on our stove.
JOHN Dow,
LUCK, WI
January 21, 2019
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Care & Clean Up
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Courteous
My technician arrived on time, did an excellent job, communicated well on the problem and the solution. Excellent!
LYN U,
SAINT PAUL, MN
January 21, 2019
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Courteous
Quick response to service need
WILLIAM AND S,
SOMERSET, WI
January 19, 2019