Maplewood, MN repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 301 Reviews
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Fast and efficientWe are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Great service, kind and knowledgeable technician.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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I called to get the repairman back but was pushed out until June 14th!! I opened the call May 2 or 3rd. The service was scheduled for May 24. Temp in the fridge after running for 24 hours was 66 degrees F in both the refridgerator and freezer. Please note the bad marks are not on the technician but on the unhelpful offshore service desk who would do nothing to help but create another ticket for 3 weeks later!!We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{HomeServiceReviews@transformco.com}} and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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The repairman came and I paid with my Visa. He ordered 2 parts. One part still hasn't come. I was emailed that I would get weekly updates but no responses yet. I cancelled the repair order and returned the part I did receive by UPS. I have not been able to get anyone to communicate with me RE: getting a refund for what I paid. I had to buy a new machine! I really need that refund.Dear Diane , We are sorry to hear we did not meet your expectations. Our products ship directly from the manufacturer and at times do not contain instructions. If you are needing further assistance obtaining instructions, please visit www.SearsPartsDirect.com and click the chat option on the bottom right corner to speak with a Parts Direct chat representative.
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I was very happy with the technician—very contentious and thorough. Scheduling was a pain however—I hated the hard-core tactics to get you to purchase appliance care service. Constant Text messages were annoying and written in an unclear way. Service window of 9 hours (8-5) wasn’t defined until 2pm in the afternoon the day of service that the tech would show up at 4pm.Thank you, Dale, for taking the time to leave us your rating. We are sorry to hear that you did not have a positive experience with Sears PartsDirect. If you would like us to look into your situation further for you, please visit www.SearsPartsDirect.com and click the chat option on the bottom right corner to speak with a PartsDirect chat representative.
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Our stove has been broken since December. We have been waiting on a part since January. Sears claimed they would send weekly updates after ordering the part since it was on "backorder". I have yet to receive ANY update. I have reached out twice to which they said they would escalate it to a manager. I have yet to be contacted by any manager. The service I received on this repair has been terrible. By the way, sear asked me to review the service I received on March 16th but I have had NO service on my stove yet.Dear Kim, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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Friendly technician but unfortunately did not fix the issue as was relayed upon his exit. Washer still will not drain water.Dear Jason, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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The repairman was friendly & knowledgeable and solved the problem.Dear Richard, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Jeff, did a good job of evaluating the water source under my water heater and provided me with a way to correct it myself. Since it appeared that the T/P valve was the problem he said I could easily do it myself. ThanKsThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business
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He did a great job explaining everythingDear John, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!