Maplewood, MN repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 285 Reviews
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Job was completed on time and our washer works greatDearJOHN, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears! Thanks and Regards, Samuel G Sears Home Services.
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The serviceman was very knowledgeableHello Stephen, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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The technician called, thought that he was just picking up parts. My husband spoke to him as I have had it with you all. Technician said that he would "call around and ask, get back to us." I got an email notification stating that the service was completed. This is about the 6th time either you didn't fix it, didn't show up. If I could give a negative rating, I would. We were approved for a "new" treadmill that is garbage in comparison to what I purchased and have the warranty for. I just want you to fix my treadmill. We started calling you in June of 2020. It's almost December 2020.Hi Nicole, We have checked our records and see that Replacement was already approved under Protection Agreement. We request you to please contact our Protection Agreement team @ 800-927-7836.
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Wasn't even close to arriving during the arrival window.Hi William, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected in regards to arrival of the Technician. We appreciate any and all feedback from our Members and will share your experience with our service team.
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I was very pleased with the service. The technician was very professional and explained everything and repaired the appliance. Quick and prompt service!Hi Tricia, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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I was very happy with serviceThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Washer broke May 24th, has been here 3 times. Still not fixed. I know he is busy but could have had it fixed had I put a load of clothes before he left onstead of having to wait 10 to 15 days.Hi Robert, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team. We see that Service Order # 42122139 is scheduled for Service on 08/19/2020. We request you to please wait for the Service to be completed. One of our technician will resolve your issue.
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Excellent service and very professional.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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We had to wait a very long time for the repair. We had to buy a small refrigerator/freezer to carry us over. The repair person was very good and pleasant to work with and had no control over the length of time we waited. We are long time Sears customers so were disappointed in this delay.Hello William, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team. As per our records we see that service is complete on dated 06/19/2020 of Service Order # 8162-42101504. If you still have any kind of Unit Functional Failure Issues please revert us back so that we can set a Service with our Technician to fix the issue.
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Tech said warranty doesn’t cover broken burner tube clips, there located in firebox sits on clips in firebox. Exclusion in warranty doesn’t cover rust. Spent a lot of money on this grill turns out to be junk. Next time I’ll buy a Weber they stand by their grills forever, even when there out of warranty!Hi MICHAEL , We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.