Bloomington, MN repair reviews

After waiting 2 weeks for microwave repair (2nd appointment) it was not repairable. Service provider recommended replacement to his manager and we are waiting for response/ resolution. All our appliances are covered by a Sears service contract with which we have been happy for over 25 years. We hope not to be disappointed this time. Our trash compactor was also due for repair that day but had to be reschedule for an additional 2 weeks as service provider arrived at 1:30 pm for an 8-12 appointment without notification he would be late.

David was here on time and solved the problem of a broken spring in the door.

Very friendly repair person but clear scheduler overbooks him

I had a washer that was leaking. The repair guy replaced the gasket and gave me great information on how to maintain it going forward.

he showed great concern for me , as a customer.

The tech asked good questions when he called en route within the time window, and once here, easily diagnosed and fixed the problem quickly. It was a washing machine with clogged pump, replaced for very reasonable fee; the part was on the truck. I was near the end of his day, I would have appreciated knowing that going into it so I could have run quick errands. The online update indicator wasn't helpful. I do understand how these things work, if an earlier job is tougher than expected, they run behind.

Got appointment quickly

In short, the tech did not find anything wrong with my washer and charged me an extra $50 (on top of the flat fee to come take a look). I ended up resolving the issue of my washer not draining a couple of days later by determining the washer was not level. A waste of time and money.

I was very happy. I would suggest that I be given a tighter window on what time to expect the repair person's arrival. I waited all day without word until 4:00 PM. My window was 8:00 Am - 5:00 PM. I think that's a lot to ask from a customer.

Did good job.