Portage, MI repair reviews

Service call center did not relay my concern about frig water dispenser not working properly to the contracted repair company so the employee sent to my home was not trained in repair and only could do a minimum performance check.

Technician was on time, through, courteous

First guy did not know what he was doing. Put unit back tog incorrectly. Dropped screws in back of unit. After he left drum on dryer wouldn't turn and vent was broken. Second tech came back and fixed all problem in about 30 min. But cost for repair was terrible. Part about 6$ but total cost about 290$ and had 2 techs and a lot of anxiety on us.

Technician that did the troubleshooting was prompt, professional and courteous. The technician that did the repair was also prompt, professional and courteous My only complaints are that the technician who performed the repairs was overbooked and had to be rescheduled. The result being that I also had to reschedule my time. The other complaint is that the "writing guidelines" "pop-up" kept obstructing my view of my comments as I am writing the review.

Prompt and friendly

On time very helpful maintenance provider

Our technician was courteous, but didn't seem interested in fixing anything but the ice maker. We still have a door seal peeling off the refrigerator and doors that are misaligned. He kept blaming the warranty company as the reason he didn't address two of our items. We bought an extended warranty to fix such items!

pleasant, personable and experienced.

All went well. Quick, thorough and good communication.

I was informed as to the time the repair person would arrive and he was on tim.