3131 E Michigan Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Charlie C
Fantastic job!
Customer service response - Thank you for your positive review, Charlie! We're glad to hear you were pleased with the job.
Sears Home Services on July 09, 2025
Alena H
Richard was very nice and explained what he had to do and took care of everything and cleaned up
Customer service response - Thank you for your positive review, Alena! We're glad to hear Richard was nice, thorough, and left everything clean.
Sears Home Services on July 07, 2025
Sheryl N
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on July 01, 2025
Margaret W
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on June 25, 2025
jacknancy S
We are Very pleased. The tech was efficient..skillfull...knowledgeable and explained what he did and we thank him.
Customer service response - Thank you for your positive review! We're glad to hear you were pleased with our efficient and knowledgeable technician.
Sears Home Services on June 25, 2025
Jean A
The technician diagnosed the problem with my dryer. The replacement part would cost more than buying a new one. Very helpful.
Customer service response - Thank you for your positive review, Jean! We're glad to hear our technician provided helpful advice regarding your dryer.
Sears Home Services on June 25, 2025
Laurena H
Technician was thorough. One appliance the part was no longer available. The other, they ordered the part and will return. We need a bit more info about how the replacement situation works. The biggest challenge on this is when you make an appointment, they give you an 8 hour window. Four hours would be much more helpful as 8 means taking off work or hanging around for hours. We kept receiving email updates saying there was only 1 or 2 ahead of us (and that was at 8:08 am) but when we hadn't seen anyone by 2:30pm, we were trying to call to find out what was happening. The phone menu is terrible. We spent quite a bit of time trying to go through all our paperwork to locate a different number to talk to a human. Oddly, while talking to the human, we finally received a robocall stating our technician was on his way. We aren't quite sure if there was only 1 call ahead of us at 8:08 am, why it took until 3pm for their arrival. Maybe that 1 person had 10 appliances to repair.
Customer service response - Thank you for your detailed feedback, Laurena. We're glad to hear the technician was thorough, but apologize for the scheduling and communication issues. Please contact us directly for more information on the replacement process.
Sears Home Services on June 19, 2025
Suzanne E
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on June 16, 2025
Steve Y
Customer service response - We appreciate the 5-star rating, Steve! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on June 12, 2025
Linda S
Easy to schedule. Professional service. Friendly and polite repairmen.
Customer service response - Thank you for your positive review, Linda! We're glad to hear you found the scheduling easy and our repairmen professional and friendly.
Sears Home Services on June 12, 2025
