Lansing, MI repair reviews

the was alittle late but said they are very busy and he did a good job.

The technician that came to my home was polite, worked efficiently, and repaired my refrigerator to my satisfaction. However, the process to schedule the service was not a pleasant experience. It was nearly impossible to get a human being on the phone and they didn't want to schedule the service instead wanting me to try things first that would resolve my issue. They did not. The visit was scheduled for a little more than a week later and the morning of the scheduled appointment I received a text message that my visit had been rescheduled for 11 days later! No explanation, nothing. After another nightmare through the automated system I finally reached a human being who explained the technician had called in sick and the appointment I was given 11 days later was the very next available appointment. Completely unacceptable and as a result of this experience we do not plan to purchase any additional appliances from Sears.

Called Sears on August 26th for refrigerator on extended warranty that completely quit over the weekend. Wouldn't send a technician until 09/09/19. Tech ordered parts and said to call as soon as parts were in a few days later. I did, but Sears still wouldn't schedule him to come out until 09/20/19. Tech didn't show up that day nor did he call. I kept calling all afternoon, but couldn't get through to anyone in the U.S. and they kept putting me on long long holds until I gave up. Finally I called again on 09 /25/19 only to find that they had delayed the tech for ANOTHER two weeks to October 3rd.. At this point we still had 43 people without refrigeration for 39 days and I called another company to come in and repair our refrigerator, which they did within 10 minutes. It did not need all those parts that the tech had ordered after all. I will never buy another Sears backed appliance.

It took over a month to get it fixed, including not having proper parts and keeping us waiting past the service window before canceling and then we had to wait 10 days to get someone back to fix it.

The technician was polite and efficient.

Peace of mind by using the warrenty annual maintenance check.

We were worried since we’ve heard such bad things about sears but we were very satisfied with the service we received!

I have used before and satisfied But this time the tech did not provide bill for review which showed the diagnostic fee included which was NOT to be as promised when scheduled if the repair was done.We are disputing this extra charge

So glad they could come the next day!

Great service