Lansing, MI repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 429 Reviews
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Wish we could've gotten an appt sooner, but worth the waitWe are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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parts ordered and came in 4 days,but repair man did not come back for 2 wks.Hi Michael, Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family. Thank you, Bob K Sears Member Services
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The workers did a wonderful job repairing the dishwasher. It took a shorter time than I thought I would, but happy I used their service.Dear Jan, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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great serviceDear Pam, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Last appointment tech was late & needed another tech to help move rangeDear Rosemary, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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was extremely late for appointmentDear Janet, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Hello! I am disputing the $99.00 diagnostic fee. I was told by 2 different service representatives when I called to inquire about my dryer being fixed, that the $99.00 diagnostic fee would be deducted from the total repair IF I went with Sears. If I decided not to go with Sears for the repair the $99.00 will be charged, even though I didn't want the repair done by you. The service man, who was very efficient, informative, and nice (Byron) said he did not have the ability to deduct the $99.00. I am hoping that you will honor what was told to me by your employees and credit my charge card with the $99.00 fee or send a check in the mail for that amount. Thank you for understanding my situation and letting me tell "my side" of the story. I hope to hear from you soon that your decision is to either credit my charge card or send me a check for the $99.00. Have a nice day! LIsa BullockDear Lisa, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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They don’t tell you that they won’t fix your refrigerator if they can’t locate the serial number. Even though they appeared to know what was wrong, they charged me $115 just for the visit! SMHWe apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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very profestionalDear Susan,Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Happy with the service.HI RICHARD ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!