Jackson, MI repair reviews

Thank you.

Service was very professional, competent and timely

Unfortunately the technician had to order another part for our ice maker which meant a second trip here to fix it. The technician was polite, clean, and forthcoming about the problems. Yes we decided to go ahead and fix the ice maker. Technology allowed him to order the part right from his phone, take the payment with his phone and send the paper work to my phone through text. I did also, get the work order, part order and service statement through my email. I'm so glad I called the phone number inside my frig. Was not sure Sears still had a repair service. Considering I had looked online and made some phone calls about new refrigerators, there were not many and none in the size we wanted available, I'm glad we just fixed ours.

The Technician was extremely nice and personable. He explained the problem and fixed my washer quickly.

I was very happy to finally have my refrigerator repaired however I was very unhappy with the long delay of over a month from initially having refrigerator inspected by an excellent technician who typically did NOT have the replacement parts needed. After several weeks waiting for next appointment, then postponed to a later date, this took too long for repair to be completed. Perhaps the most frustrating issue is that I had to wait for an entire morning for the technician and was notified only at end of the 4 hour wait that the the appointment was being rescheduled. When I contacted Sears service center, they informed me they could not communicate with repair technician to confirm arrival time.

Repair person mike was courteous and fixed machine quickly, I would request him if any problems in the future.

The technician arrived on time repair the item and did a great job!

Came out the same day, knew his machines

I have trying since August to return a part and receive a credit to my Visa account! I have now filed a complaint with the Better Business Bureau of Illinois!!

The technician arrived on time and was well prepared and did a great job. The only problem I had was that I had lost the phone number and while searching online for the Sears Home Service for Riding Mowers, I found several web pages with phone numbers that when I called them the phone was out of service. Those numbers need to be updated.