Grand Rapids, MI repair reviews

This was the third visit by Sears Service providers in the last couple of years. My appliances are in use often and am always amazed how quickly they have everything functioning like new !

I had service a week ago and they did a nice job.

Made the call within the allotted time frame.

As indicated below, the serviceman was great. I continue to be disappointed in the time it takes to get someone to the house, a week in this case and I had no restrictions. I am not sure the problem (ice buildup in freezer) is fixed. I will wait another week and see how it is.

Tony is very knowledgeable. His service was awesome and he showed me how to clean the dispenser, and made sure I could put it back in the machine properly.

Technician was helpful and provided straight forward explanation of the situation. Now awaiting his superiors to make a decision on my case. Have had to wait 10 days for tech to become available, now have to wait only God knows how long before someone in the Sears maze will make a decision and fix my furnace. I'd like to be able to heat my house this winter, at this rate I am not sure. Once Sears honors its commitment to repair the furnace, I may be able to give a more comprehensive and fair rating.

Glad I called Sears Home Repair to fix my dryer. The appointment process was easy and had it repaired in a few days.