Bangor, ME repair reviews

Great service, polite staff!

I was relived when the service man got here. He went right to work and was very professional. dryer is working great. Thank you I do wish that Sears would be more precise in the time window. This is not the fault of the service person, they go where they are told. But leaving a 9 hour window is not helpful.

the technician did a good job in repairing my dishwasher.

You technicians are great However it is even hard to fill out this review, as a pop up keeps blocking me? Your call center is horrid!!! NO ONE can speak English!

I had to wait 4 weeks for my appointment. I had clearly explained what part was broken. The day of my appointment, no one called or texted that they were on the way, and they arrived while I was dropping my daughter off at school. They left no message so I waited around all day for them. When I called and learned they were not coming I learned that I'd have to wait another 3 weeks for them to come back out. When they came out, they confirmed that the part I said was broken was, but they hadn't brought it. After ordering the part, I was informed that I would have to wait four more weeks for them to come out to fix the machine. When the third appointment came (11weeks after I placed the original call) the technician quickly fixed the machine and it is now working well. It should not require eleven weeks and three missed days of work to get a simple fix done.

I am thrilled with the change Sears made to use DISH. I was pleasantly surprised to not only be given a window of 8-12 instead of the 8-5 that was previously the norm. The repairman was so polite and kind on the phone, arrived at 8 and did the most thorough job of anyone since I bought the washer and dryer in 2006.

I am really not satisfied with the service. The technician that came was very polite and knowledgeable. The disapointment comes from my call for service and was told you couldn't do everything on the same appt. However, you have for years before. I knew I needed a water filter, and was ready with the number, but was told you couldn't do that. Once again, have in the past. So, she set me up with another appointment on July 2, to check the dehumidifier and garage door opener. Now, the tech that was here, noted on his report that I needed a filter and the socket in the oven needed to be fixed. I hope that is included in the next appt.

I sent an earlier report of satisfaction, but thought there was still a problem with the cutting blades. Since then, I have found the problem and the machine is cutting very well. WDS

Repair call made, thought it was solved, it is not solved. Recalled and await a follow-up visit!