Saugus, MA repair reviews

The tech was on the early end of the window and did a great job

I really appreciated the service tech's knowledge, patience, courteousness, and genuine concern for customer satisfaction, in resolving my dryer issue. Thank you!

hi, i love sears but this was not the best i know of you. still not sure if the washer is fixed as it is collecting a lot of water and the service man tried to charge us for the call even though it is under warranty. and he said we should call our insurance company instead? not even what that means. just a confusing day.

Service technician always kept us abreast of when he was arrive and when he arrived he found out that the problem we thought we had wasn’t really a problem. He knew his business.

After 2 service calls still broken frig for six weeks. How many more weeks before my frig works?

I had called Sears to report an issue with my refrigerator not cooling the upper section. The technician who made the repair call contacted me twice before the planned arrival time to keep me updated on his arrival status which was really helpful. When he arrived, he was quickly able to diagnose the problem as a frozen line from the freezer to the refrigerator section. He performed a series of tests to confirm that no system parts had malfunctioned or were damaged in the process. He then ID'd the steps to resolve the problem. He was very communicative and instructive during the whole process.

Has been here for several years and always does an outstanding job. He is The Best!

The technician was great. He was on time and efficient.

The repairman assessed the problem correctly and had to order the part. When it arrived, the repair was easy and quick

The service man knew everything regarding the issue with temp.settings for the refrigerator.