North Dartmouth, MA repair reviews

I called, to explain my situation, and I could not understand the person on the other side of the phone, I think I was speaking to someone in India, not the fault of the person, I the phone was very fussy, From this day on I will ONLY buy from an AMERICAN company. Thank you.

iiThe repair person who diagnosed the issue and ordered the part was not sent for the installation. The second person improperly installed the part and we had to call and wait 3 hours on the phone with Sears and request the first person. They could not guarantee that he would come. He did however come and found the mistake and corrected it. This system is a waste of the customer's time and money. I ordered a second part not knowing is the fault was the second repair person's or the new part. I paid extra to have the part expedited so that it would be here for the repair person. It came 2 days after the repair person and I am now sitting with it. Your system is impractical and frustrating and I am very displeased.

I literally spent hours trying to contact Sears Home Service under my Sears Protection Agreement. Was disconnected numerous times. While I understand current events have made things difficult I feel you should set up a call back system where a customer can leave a call back number and not have to sit listening to awful music and repeatedly hear that all operators are busy with other callers. The ratings below apply ONLY to the technician who actually repaired my refrigerator. He did a superlative job.

I used them last week and it was very effective.

I notified sears about my broken water heater. A service tech took photos of the broken water heater and sent them to sears . It has been four days, and I have not received a phone call from sears about a replacement. The broken water heater is under warranty and I have been without hot water for four days. Not a happy customer!

Appeared to resolve issue

Great work from Sears

The technician didn’t even perform the correct service on my washer and dryer. I was supposed to have my washer and dryer cleaned and he didn’t do either. In fact, he didn’t even touch the washer. When he arrived i spoke with him on the phone and told him exactly what i was expecting him to do because I couldn’t be there, a cleaning on my washer and dryer. He said okay, but completely ignored me. All he did was turn my dryer vent back on and i paid over $150 for that. Sears also cancelled my washer appointment twice for no reason, including the second time on the day of service before he was supposed to arrive. When i called to see what was going on, i was told it was all set. He spoke with the technician and he said he would clean the washer and dryer. They also had my dryer scheduled for a repair instead of cleaning. When i called to have them fix it, they transferred me to 5 different people before hanging up on me. I never said i needed a repair. I was charged for a repair. I am very dissatisfied and wouldn’t recommend Sears to anyone. Terrible service.

Washing machine is working fine.

The tech was very informative