Natick, MA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 127 Reviews
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Professional and knowledgeableThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Tech was professional and knowledgeable and a great personalityThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Service person was the best! Explained why the problem happened and took care of it. Made suggestion so it will not happen again.Dear Barbara, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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He did a good assessment and gave us a feedback.Thank you for sharing your great rating! We thank you for choosing Sears Parts Direct and hope you recommend us to your friends and family.
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THE TECHNICIAN WAS COMPETENT, LEFT THE AREA CLEAN, FOUND THE FLOOR UNDER THE DRYER FULL OF LINT, . CLEANED IT UP, ADJUSTED THE LEGS ON THE WASHER TO PREVENT WABLINGDear Peter, Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future. Thank you, Home Service Reviews.
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The thermister was replaced but the refrigerator is still not cooling. the water supply is no longer functioning probably related to the repairs made in that area.Hi Timothy,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Repaired the broken belt. Tech was on site for 1 hour. I was surprised the labor cost was $300+.Stephen, we are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Excellent service, was surprised by the expensive labor costs, sears needs to communicate up front on labor charges (Travel time, hourly rate). The technician was qualified and respectful. The response time on Sears part was great. I thought Sears management of keeping me up to date on the arrival of the technician was excellent as well.Hi Patricia, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected in regards to the Labor costs. We appreciate any and all feedback from our Members and will share your experience with our service team.
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Our tech was super, knowledgeable and friendlyThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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He installed a new ice maker for $500 and didn’t make sure it was working before he left. He was a half hour late also. Now we have to go another ten days with no ice before we get someone out again to fix the problem.Hi Scott, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team. We see that Service Order # 43804625 is scheduled for Service on 07/21/2020. We request you to please wait for Service for our technician to resolve the issue.