Leominster, MA repair reviews

I used there service a few days ago and even though there was issues with the tech arriving on time (not his fault), he was able to locate the issue, explain the problem, fix the problem and explain ways to keep this from happening agsain.

Diagnosed the problem quickly and repaired it during the visit.

Technician is been trying to repair the refrigerator since May and is middle of July and still not working. The parts installed are not good or the technicians doesn't know how to repaied

Is been almost 6 weeks and the refrigerator still not working properly after changing the dryer, compressor and condenser. More parts are on the way, probably another 2 weeks of waiting time.

Excellent service. Service tech very professional and courteous.

This was the 3rd service call for this fridge repair. Finally I was told it was a old filter...a diagnosis they *should* have reached on the 1st visit had they actually checked out the appliance. Instead, they listened to the sound and thought they had the fix. Nonetheless, when they told me it was a filter and had none to sell, I purchased the EXACT filter I was told....a genuine Kenmore product.....and it does not fit. Now I have a filter-less fridge. So in my mind, I've not been made whole by these service calls. If the filter is indeed the issue, they ought to replace it and demonstrate the fix. THAT is why I pay for the annual renewal on the maintenance plan. I remain unsatisfied.

Service showed up on time initially. Ordered parts, scheduled return then never heard from them again. We called to check on why and we're told they would get back to us and again... no response. Still waiting......

The guy was very nice

Would choose again

Repairman arrived within the quoted time period, he was courteous, friendly and very knowledgeable. My refrigerator was quickly fixed for half of what I expected to pay.