Leominster, MA repair reviews

We have not had any problems with Sears technicians, but we have a major issue with the company's interpretation of the lemon law. Not including earlier repairs in the 4 years we have owned this refrigerator, we have had 9 scheduled repair visits for various problems, including the replacement of 6 parts, over the last 7 months. Due to arrivals outside the stated 4 hour windows, we have spent 9 full days tied up at home as a result. We have had one $282 claim for food loss and have filed another one for the latest problem. Despite all of this we do not qualify for replacement of the refrigerator under Sear's interpretation of the lemon law due to several of the calls not requiring replacement of a part, and multiple visits on different days being considered as only one call due to not all parts being available at the same time. While Sears has likely spent enough to buy us two replacement refrigerators so far, doing the right thing would have eliminated a lot of frustration, and left us with a much higher level of customer satisfaction with the company.

I had maintenance done on the washer and dryer and the dryer had a problem and I had it serviced also. My technician Jeremy did a fantastic job. I would use Sears home services again in the future..

Outrageously overpriced, bully tactics to get you to pay in advance and order parts, job not finished. I will never do business with Sears, ever again. Not for service, and not for purchases.

I spent $370 to fix my dryer and it still has the same problem. My first appointment after the diagnostic, the company sent me someone new who had never been alone working. He spent 6 hours playing around with the dryer only in the end was unable to fix it. He returned the next day with someone with experience and they did the job in 2 hours. The noise I had before is still there. I think he accidentally messed up something the first day when he didn’t know what he was doing.

Used them before.

Very happy with the Technician and have used Sears Appliance Services before with great service then !

I have been in need of range top since July 16th, 2021. I haven’t been able to properly cook for my children since then as I was told to not use the stove top with it cracked. I did not have a service person show up on the date of September 23 and that was what the email asked me to review.

He helped us to get the issue solved

It was very evident that Dan knew his stuff. He explained what he was doing and why. Great personality and great customer service

Work done correctly, no hidden charges.