Hyannis, MA repair reviews

I have been trying to get my refrigerator repaired since July and it still isn’t repaired properly. My service technician just recently nov 28 installed three parts told me everything should be good within 24 hours left his card and refused to answer my calls when I was trying to tell him it still isn’t working he did send a message stating he would be back December 5 he didn’t show up didn’t call back I called sears itself they gave me an appointment now not until Jan 12 this is ridiculous never ever had ever experienced such poor service

This is the 5th time in 3 months I’ve had a repairman out to my house. The freezer is STILL not cold enough

I called for an appointment and waited for the part delivery and rescheduled the repair for a week later, but repair man was unable to keep the rescheduled appointment (which I only found out when I called near the final hour of the 4 hour window) so overall took 3 weeks 2 rescheduled appointments & 2 trips to a laundry mat to fix the machine. This was the 2nd electronics repair for a 6 year old machine. Not what I would call a reliable product.

Called to say he was running late which I appreciated; did great work and was very pleasant young man.

We have paid for the extended home warranty and find that we must oftwn wait for service. This last time we could not use our oven for nearly 3 weeks — 2 weeks for first appointment only to find we had to wait another week for a part that should have been sent sooner.

He was professional and explained what he did and the condition of my machines. Recommendations on upkeep were reviewed.

Called for service as I had broken the throttle cable, tech came out, diagnosed, ordered and week later installed the new part.

The techs, especially John, were very knowledgeable and helpful.