Hanover, MA repair reviews

Repair and service was great. On-Time arrival however was less than desirable. The window of arrival was from 1:00 PM to 5:00 PM, the technician did not arrive until nearly 6:30 PM.

My technician arrived on time, and the replacement parts were delivered earlier in the week. Within 30 minutes of arriving the repair was complete and Tom was off without leaving a bit of dust on the floor. Couldn't be more pleased.

I had my Sears Kenmore gas furnace repaired on March 22, 2019. The Tech arrived and attempted to repair my gas furnace. The tech could not repair my gas furnace and I had to wait 48 hours to have an ignition switch starter installed in my gas furnace. The temperature in my home was 55 degrees for 48 hours... The tech told me the ignition switch is not available and may arrive today, tomorrow or 4 days from now. Your not an emergency!!" How rude!! The Tech was rude, Unprofessional, poor Service and left me in the cold with jo heat, non working gas furnace for 48 hours!! Sears use to strive for Excellent Service, Quality, Dependability and Accountability. This was the worst experience I have ever had in having a Sears Technician for Service Repair and Maintenance. It was unprofessional, stressful, and was Poor Service, Poor Quality, Not Dependable and Not Accountability for Service by Sears.

Knowledgeable

Tim went out of his way to service the dishwasher that wasn’t easy to reach all the parts. Not an easy task but he didn’t give up

I have no luck with service men.refergerator and dishwasher... Takes two different appointments to get one appliance working. Last week dishwasher was serviced and when I ran the dishwasher it had same problem Now I’m waiting another week for same repair. Christmas without dishwasher !!!!

The tech was from a contracted company that does Sears service calls in my area. He came a day earlier than scheduled to work around my schedule. Replaced the broken belt and cleaned the entire inside of the dryer!

Sears knew the machine make, model, serial numbers and a description of the problem. Yet they were not able to make a repair because they had no parts. It took a week to get the parts and make the repair. I lost two days of work to be home for the technician’s arrival and 2 weeks loss of use of the machine