Hanover, MA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 213 Reviews
-
The dates of the service were incorrect and the serviceman showed up late on the wrong day BUT did the service anyway!!Hi Sharon, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected in regards to the arrival of the technician. We appreciate any and all feedback from our Members and will share your experience with our service team.
-
The tech was friendly and respectful, got our issue resolved in 2 hours.Hi Daniel, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
-
These repair men did nothing to fix my problem. Then left changing me $149. I would never call this repair company again. I still have a frig with a safety recall on the interior lights. No help from sears. Hoestly no help from sears!Hello Leonarvo, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team. As per our records we see that the status is complete for Service Order # 7670-43889629 Technician Comments is PART IS NLA, CUSTOMER PAID TRIP CHARGE BY CREDIT CARD TECH HUB FAILURE. BATCH # AUTHORIZATION 01720S. If you still have any kind of Unit Functional Failure Issues please revert us back so that we can assist you further.
-
Repair technician was timely and made a quick diagnosis and repair.Hi Bob, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
-
Very satisfiedHi Charles, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
-
Always on time. Does the job and cleans up after. Thank you.Hi Judy, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
-
I Tried calling the customer support desk three times to tell them the parts had not all arrived the day before the return visit. I was on hold all three times for 45 minutes and had to hang each time. The day of the return visit I receive a phone message to tell them if the parts had arrived. I called and after 30 minutes I was connected to a person who I could barely understand. I told her they had arrived and then told her about my phone experience the day before. She showed no concern to the issue. I asked to speak to the someone in complaint department. I was connected to another person who spoke very softly and who I also cound not understand. I He understood my phone number. I kept saying I could not understnd him. After several tries he hung up on me. I have been a fifty year customer of sears and never had this problem. The service technicians that came to my house were outstandingRALPH B, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
-
Tractor running like almost new!Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
-
Learned alot about caring for my dishwater. Thank you, great serviceThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
-
Courteour, helpful repairman. Helped me make my decision.Hi TIMOTHY ,Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.