Hanover, MA repair reviews

All Reviews are from verified customers of Sears Home Services.
4.4 out of 5 stars

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  1. Too expensive

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    All of our appliances were purchased at Sears - no more! I needed a $60 Refrigerator valve and it was going to be almost $500 to replace the part. Ridiculous, I was charged $99 for the visits and after 5 minutes that was what I was told “might be” the problem. Outrageous! I ordered the part and it is a 5 minute installation. Last time I give Sears my business. No wonder what you have business problems.
    ROCKLAND, MA
    January 03, 2020
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    Hi Joseph, thank you for taking the time to send us your feedback. We apologize for your repair experience.
    SHS social care. on January 14, 2020
  2. GREAT SERVICE ! ! !

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    The service repairman was EXCELLENT! ! He needed a part to complete the repair and waited patiently until the part was available. He really spent a great deal of time soon our repair.
    SCITUATE, MA
    October 24, 2019
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  3. Great service

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    saved on costly repairs.
    NORWELL,+MA
    October 22, 2019
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  4. Stan was on time and provided excellent service

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    Stan was excellent and provided great service
    HANSON, MA
    October 17, 2019
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  5. Eventually fixed

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    They canceled first appointment and where late for second but fixed in the end
    NORWELL, MA
    October 14, 2019
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  6. Great service!

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    Thanks for your service!
    HANOVER, MA
    September 30, 2019
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  7. Tech was great!

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    The tech was on time, polite, patient, friendly and knowledgeable.
    PEMBROKE, MA
    September 21, 2019
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  8. Great person but still brocken

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    The maintance guy is very nice but The machine is still brocken.
    EAST WEYMOUTH, MA
    September 20, 2019
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  9. Corrected problem efficiently

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    very efficient
    ROCKLAND, MA
    September 18, 2019
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  10. Given the run around

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    Can't believe how disappointed I am with Sears and their service. After calling about a dent in my frig and finding out Cosmetic Damage coverage was expiring scheduled an appt and "moved mountains" to have someone there was told "can't fix it " because it was caused by customer. No Kidding. It was explained in the beginning that the dent was caused by something that had been moved to close , so no secret it was caused by customer. Question still remains can it be fixed. After 4 phone calls and hours on hold, still don't know. Too bad poor service poor policy poor communication. Only plus he arrived at the start of the schedule window.
    EAST WEYMOUTH, MA
    August 31, 2019
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