Hanover, MA repair reviews

It took four months to resolve my problem. I lost three days pay. Your wait window for technicians is 8:00-5:00 which forces the customer to cancel all other activities. I spent at least 6 hours on hold waiting for customer phone support. All this because they no longer manufactured a washer which could have been purchased a Home Depot for less than two dollars!

Everything on this call was perfect—from the call to schedule it to the completed repair! Your technician Moussa is a pro and a very nice fellow!

Our repair man was very thorough and professional!

All of our appliances were purchased at Sears - no more! I needed a $60 Refrigerator valve and it was going to be almost $500 to replace the part. Ridiculous, I was charged $99 for the visits and after 5 minutes that was what I was told “might be” the problem. Outrageous! I ordered the part and it is a 5 minute installation. Last time I give Sears my business. No wonder what you have business problems.

The service repairman was EXCELLENT! ! He needed a part to complete the repair and waited patiently until the part was available. He really spent a great deal of time soon our repair.

saved on costly repairs.

Stan was excellent and provided great service

They canceled first appointment and where late for second but fixed in the end

Thanks for your service!

The tech was on time, polite, patient, friendly and knowledgeable.