Hanover, MA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 217 Reviews
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First visit: Boiler wasn't lit, service man touched something and it started up...... Second visit: Boiler wasn't lit, service man took the igniter apart and sanded it. Boiler has been lighting ever since. Updated thermostat settings for me........Dear Kenneth, Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
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The repairman was prompt and thorough. Unfortunately, the Samsung fridge could not be repaired. Piece of junk!We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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It's crazy that I had to cancel the service because parts are not available, but you show the service was done in your system.HI DAVE ,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. as per the records we request you to please contact PABA team at 800-927-7836 as they will have access to it .
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I am so frustrated and so not happy with my service! First of all, I was assured the parts to replace the heater on my dryer would be on the truck. Second of all, I chose the 8-12 timeframe. He didn’t show up until 4:30pm!!! And no phone calls or texts to say he’d be late! I called three times to find out when he’d be here and was told told each time that I was next! After confirming that I did need a new heater for my dryer, I was told the parts needed to be ordered and would take TEN days!!!! I have always bought Kenmore appliances and used Sears for maintenance and repairs. No longer.HI DAVID ,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. as per records we request you to please contact repair solutions team at 1-800-665-2127 as they will have access to it
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The dates of the service were incorrect and the serviceman showed up late on the wrong day BUT did the service anyway!!Hi Sharon, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected in regards to the arrival of the technician. We appreciate any and all feedback from our Members and will share your experience with our service team.
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The tech was friendly and respectful, got our issue resolved in 2 hours.Hi Daniel, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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These repair men did nothing to fix my problem. Then left changing me $149. I would never call this repair company again. I still have a frig with a safety recall on the interior lights. No help from sears. Hoestly no help from sears!Hello Leonarvo, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team. As per our records we see that the status is complete for Service Order # 7670-43889629 Technician Comments is PART IS NLA, CUSTOMER PAID TRIP CHARGE BY CREDIT CARD TECH HUB FAILURE. BATCH # AUTHORIZATION 01720S. If you still have any kind of Unit Functional Failure Issues please revert us back so that we can assist you further.
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Repair technician was timely and made a quick diagnosis and repair.Hi Bob, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Very satisfiedHi Charles, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Always on time. Does the job and cleans up after. Thank you.Hi Judy, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!