Hanover, MA repair reviews

All of our appliances were purchased at Sears - no more! I needed a $60 Refrigerator valve and it was going to be almost $500 to replace the part. Ridiculous, I was charged $99 for the visits and after 5 minutes that was what I was told “might be” the problem. Outrageous! I ordered the part and it is a 5 minute installation. Last time I give Sears my business. No wonder what you have business problems.

The service repairman was EXCELLENT! ! He needed a part to complete the repair and waited patiently until the part was available. He really spent a great deal of time soon our repair.

saved on costly repairs.

Stan was excellent and provided great service

They canceled first appointment and where late for second but fixed in the end

Thanks for your service!

The tech was on time, polite, patient, friendly and knowledgeable.

The maintance guy is very nice but The machine is still brocken.

very efficient

Can't believe how disappointed I am with Sears and their service. After calling about a dent in my frig and finding out Cosmetic Damage coverage was expiring scheduled an appt and "moved mountains" to have someone there was told "can't fix it " because it was caused by customer. No Kidding. It was explained in the beginning that the dent was caused by something that had been moved to close , so no secret it was caused by customer. Question still remains can it be fixed. After 4 phone calls and hours on hold, still don't know. Too bad poor service poor policy poor communication. Only plus he arrived at the start of the schedule window.