Braintree, MA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 142 Reviews
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Our service technician replaced the rubber boot on our front load washing machine. He was very professional and explained everything he was doing and why.We love 5-star ratings! Thanks for choosing Sears PartsDirect!
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Technician was on top of his game. Knew exactly where to check out & found the culprits deep in the inner working. We are going to have to triiple check our pockets before putting clothes in the washer & dryer.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Fixed issue quicklyWe are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Technician is very experienced. He is very knowledgeable and personable.Dear Donald, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Technician was very professional and personable.Dear Donald, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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I have not received all the ordered supplies or the repair or labor service I paid for so I finally decided to cancel everything the mower is being repaired for less at another repair shop so now I want the refund promised me and the two tires to be picked up by ups as promisedDear Cheryl, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Fridge not cooling. My food getting spoiledDear Edith, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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There were two Service Men here. The first man diagnosed the problem and ordered the correct part that had broke on my Kenmore dryer. The part was delivered in a timely manner. The second repair man came to install the new part right after it was delivered to me. Both Service men had come from many different service jobs in many different homes. So might I add that these guys are working many hours, late, and into the evening getting to all their jobs scheduled for the day. So please be patient. They both did great! Thank you!Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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There was no service performed whatsoever. Part is still on back order - since May! I am extremely unsatisfiedDear Robert, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at {homeservicereviews@transformco.com} with your name, address, and phone number associated with your account. Thank you.
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The time was scheduled for 10 am to 2 pm, he arrived around 6:45pm- we did get 2 notices via email the service would be delayed.He examined the washer, ran a short load of laundry and reported he couldn’t find a problem. When told the washer doesn’t complete the cycle only when there’s a full load, he said he didn’t have time to do that. He said he had another customer to visit. We felt he didn’t take the time to fully determine the problem of why our washer stops before completing a complete cycle. And that cost $99!!! The only positive he was pleasant.Dear Thomas, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.