Braintree, MA repair reviews

Knowledgeable, courteous.

Not happy at all. Problem persists.

Made appts. Received cancellation notice. Made another appt online. Later xld by Sears and had to call. Called. No appts available. Then emailed of appt date and time. Texted technician on his way. Showed up 4 hours later. Diagnosed problem and ordered parts. Next appt different tech arrives 3 hours late and Says 1st tech diagnosis wrong. Orders new parts. 3rd appt and tech arrives 3 hours late again. With helper they finally fix. Worst ever experience after using many times.

Won’t schedule visit, and won’t answer phone in overload Dept. Atty. General has been contacted

The service itself was fine but the first time they came they were two and 1/2 hours later than the window they gave me which was between 10:00 and 2:00. They never arrived until close to 5:00 and there was never any communication that they were running late. Basically, I sat around for 7 hours waiting for them. When I called around 2:30 to find out why they weren’t here I was told they would be here shortly. There was no communication after that. Once the technician arrived I was told my dryer needed a new motherboard. The motherboard arrived a few days later but I wasn’t able to get an appointment until a week after it arrived. On Wednesday this week the technician was supposed to be here between 1:00 and 5:00. At 5:10 I called looking for him and was told he would be here by 5:30 that he was finishing a job a few streets over. He never arrived until 6:00. No one from Sears Repairs or the technician ever tried to get in touch with me to keep me informed as to what was going on or that they were going to be late. When he finally got here he told me he had been on a job two towns away, not a couple of streets over. The technicians that I had did a good job at what they were supposed to do, but communications skills I would give a 0 Rating. Another thing, when I asked to speak to a supervisor the two times the technicians were supposed to be here, I was told both times that there weren’t any available. I was told one was in a managers meeting and he would call as soon as he got out which would be in an hour. No call was ever made to me.

The technician said the repair was complete but the problem was not resolved and our dishwasher is still not draining. I have another technician coming to repair it later this week. Hopefully the repair will be done correctly this time.

So glad it’s fixed! Great job!

Very nice young man, very professional, courteous and good work

service was performed with great care and showed level of competence of the technician

I’m satisfied with the service