Braintree, MA repair reviews

The technician fixed it the same day! He went out of his way to get the part! Great professional service.

The repairman had to order a part and come back but i was headed out of town. He said i would have to call to make the appt a month later because his system didnt see that far out. He suggested calling the main repair number. When i did, they also told me i couldnt make the appt that far out and to call when i returned. While i was away, my house sitter told me sears tried to come by for a repair. She could not let them in. When i came home and called sears, i found there was yet another appt for service which i did not schedule. When there was no confirmation call, email or text i figured it was just another sears mistake. But then a repairman showed up. When i asked the repairman about the lack of notice, confirmation or repairman call that day, he just said "the alert system is down". And when i asked him who made the last 2 repair appointments, he said "thats just how they do it".

The service and follow up were great but the time from initial call to receive service is way too long.

never had issues with Sears Service. Always good reliable service.

Very happy this tech is awesome. Cannot say the same for your warranty dept. Had to file a complaint with the Attorney General of Massachusetts. They really suck!!!

This was the first time I've had a repairman from any company give excellent service. He was on time, courteous, and explained everything as he went along.

Knows his job. No other technician ever seemed to know about the adjustment screw on the back of the oven temperature knob.