Mishawaka, IN repair reviews

All Reviews are from verified customers of Sears Home Services.
4.4 out of 5 stars

1–10 of 50 Reviews
  1. Helpful

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    Jeff was great. He gave detailed explanation of the problem and gave ways to avoid and troubleshoot issues with the refrigerator.
    MISHAWAKA, IN
    February 14, 2023
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    Dear Elizabeth, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
    MSO OFFLINE on February 14, 2023
  2. Great communication!!

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    We were told exactly what was wrong, what parts were needed, how long it would take and when to expect parts to come in. Received a call the morning of as to an estimated time of arrival considering our service window was 8-5…very nice to know expected service would be later afternoon to allow us some freedom to do other errands! Received another call when on the way. Thank you so so much for all the great communication…we would definitely use this service again!!
    GRANGER, IN
    December 23, 2022
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    Hi, we are so happy to hear about this experience! We strive to not only meet but exceed our member’s expectations! Thank you so much for allowing us the chance to serve you. Thank you for choosing Sears PartsDirect!
    Sears Home Services on December 27, 2022
  3. Terrible record keeping

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    Service had come and gone over a week when Sears started sending us notices that they were scheduled to come out. We received several messages and then surveys and a "prepaid" invoice after the incorrect day. Really annoying and we'd better not find we got charged twice!
    CASSOPOLIS, MI
    November 26, 2022
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    Dear Joe, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at Homeservicereviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
    Sears Home Service on December 02, 2022
  4. Dryer still not turning without a manual push

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    Repairman was here Thursday and said nothing was wrong with dryer, but the drum doesn’t turn without a manual push to get it started.
    GRANGER, IN
    April 24, 2022
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    We are sorry to hear we did not meet your expectations. Our products ship directly from the manufacturer and at times do not contain instructions. If you are needing further assistance obtaining instructions, please visit www.SearsPartsDirect.com and click the chat option on the bottom right corner to speak with a Parts Direct chat representative.
    Sears Home Services on April 26, 2022
  5. "Can't do service"!

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    The first thing the service man said "oh no the washing machine is an LG". From that point on he had the can't do attitude.He said he would have to send somebody else out to tear it apart to figure out what the problem was. Perplexed, I asked why they sent him out! He said someone else would know more about it than he did.. From that point forward it felt like I was inconveniencing him! I called Sears because I've always had good luck with them in the past, but going forward I would rather fix it on my own before I call them. them.
    VANDALIA, MI
    April 16, 2022
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    Dear Roger, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at Homeservicereviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
    Sears Home Services on April 26, 2022
  6. Very Nice

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    Works Great
    MISHAWAKA, IN
    April 14, 2022
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    Dear Patti, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
    Sears Home Services on April 25, 2022
  7. Diagnosed and fixed.

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    Diagnosed and fixed. Took a month to get the first appointment and another month to install the part. Website said same day service. A little misleading.
    NILES, MI
    February 04, 2022
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    Dear Robert, Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
    CS Offline on February 05, 2022
  8. Incomplete

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    The refrigerator needs some additional work because the refrigerator section is still not cold.
    GRANGER, IN
    January 11, 2022
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    Wayne, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
    MSO Offline on January 12, 2022
  9. Great, quick service!

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    Our dryer stopped working just before Christmas, and thanks to a cancellation we were able to get someone out that day. He looked briefly, found the problem, repaired it quickly, and was friendly besides.
    MISHAWAKA, IN
    December 26, 2021
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    We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears Parts Direct for your part needs!
    CMG OFFLINE on December 28, 2021
  10. Service

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    Head to wait a long time but it’s finally fixed and happy
    NILES, MI
    December 18, 2021
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    We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears Parts Direct for your part needs!
    CMG OFFLINE on December 19, 2021