Michigan City, IN repair reviews

Tech showed up when he said he would

My problem was misdiagnosed and I spent two whole days waiting for the original service call and then the return call after I received the part that was ordered. Nothing has been fixed and I had to pay for service and the part up front, but I'm still waiting for my refund over three weeks later. They won't refund the cost of the original incompetent service call and customer service is no help in telling me when I can expect the return of MY money.

They were here , had to wait a week 7 In family went to laundromat. Finally arrived to fix dryer.said fixed. That night used it not drying. Tried every number I could find to get another appointment. The main number waited 45 mins and still no answer . FOUND NEW NUMBER WAITED AND GOT AHOLD OF AMAN. MADE APPOITMENT FOR MONDAY. They arrived and cleaned out everything and put new part in again. Dryer now working great.

on time great service

Did a really good job. Explained what they were doing and cleaned up afterwards/

No phone call to let us know that they weren’t going to come. I waited for over 5 hours until I finally called them to find out what was going on. Terrible!

Very happy we have this service.

Marshall did an excellent job! I would be very happy if he were the technician who arrived each time I might need an annual check or a repair! Thanks for sending him.!

The actual service itself was excellent once we settled on the 2nd arrival time. The initial service window was from 7-11 am; but due to some system issues, the window changed to 12-4p, but Tim was proactive in calling prior to the end of the initial window and earlier than anticipated for the 2nd. Tim called in both situations. We have had him out to the house as our service person; he is efficient, professional and personable. We are always delighted to see him.

Great service. On time. Fixed problem in twenty minutes