Michigan City, IN repair reviews

After a 5 minute inspection, technician told us the part that was needed, collected for the part, then ordered it. Found out a week later it was the wrong part, now waiting another week for correct part. No urgency, no contrition, just wait for them to figure it out.

Great service by the technician, addressed all issues and solved problem effectively.

I would give the technician a five star rating but the appointment was between 10:00 and 2:00 and the technician arrived at 3:30. He apologized and was appropriately appreciative of our time. (I had called to double check the time so I knew he was running late but I am not sure Sears would have informed me if I hadn’t called) And then he fixed the problem and told us how to prevent it in the future.

Tech showed up when he said he would

My problem was misdiagnosed and I spent two whole days waiting for the original service call and then the return call after I received the part that was ordered. Nothing has been fixed and I had to pay for service and the part up front, but I'm still waiting for my refund over three weeks later. They won't refund the cost of the original incompetent service call and customer service is no help in telling me when I can expect the return of MY money.

They were here , had to wait a week 7 In family went to laundromat. Finally arrived to fix dryer.said fixed. That night used it not drying. Tried every number I could find to get another appointment. The main number waited 45 mins and still no answer . FOUND NEW NUMBER WAITED AND GOT AHOLD OF AMAN. MADE APPOITMENT FOR MONDAY. They arrived and cleaned out everything and put new part in again. Dryer now working great.

on time great service

Did a really good job. Explained what they were doing and cleaned up afterwards/

No phone call to let us know that they weren’t going to come. I waited for over 5 hours until I finally called them to find out what was going on. Terrible!

Very happy we have this service.