Indianapolis, IN repair reviews

Value for the price was not there!

Excellent !

The guy unhooked the dryer vent hose and left it unhooked. When we called to inform him of the problem, he said he was unable to put the hose back in. Unprofessional

Dishwasher wasn't cleaning and had a musty smell. First trip, the tech cleaned the dishwasher and said it should be good; it wasn't, so he came back out and replaced a number of parts and the problem is resolved. Really appreciate the follow up and getting things working properly again!

He was very nice but did not solve the problem, no ice is being made.

I scheduled an 8-12 appointment window and received no communication from Sears that day. Tech called at 12:30 saying he could be there at 2:00. Unacceptable!!

The service tech was the rudest, most unprofessional man that has ever stepped into my home. Right in front of me, he told the scheduler on the phone that he was trying to get out of doing the job, as soon as he arrived and saw it was a compressor repair. He negatively talked about the “other Indiana” repair men and how the company overworks them all. His original repair appointment was on the 18th but after saying he didn’t want to be there, he ironically didn’t have the right part (after telling me he usually carries those in his van) so has to come back the next day!! So frustrating. Then he didn’t fix it properly and I had to wait another 2 weeks to finally get it fixed. Terrible situation - it took 6 weeks to get my fridge back to normal (and it’s less than 3 years old!!)

The service man found the problem. He called later and said I was to get a new refrigerator. I haven’t heard from you since.

Technician did not take dishwasher apart. He diagnosed that the pump does not work and needs replaced. We paid $74 for the technician to not take anything apart. I do not know how an accurate estimate is given if the technician does not at least partically disassemble the dishwasher

But, not fixed correctly and I had to request another tech to redo it