Indianapolis, IN repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 306 Reviews
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We had the same technician come out two times to help with our washer. We had to pay the service fee two times because "it wasn't the same issue." The first time he said nothing was wrong. The washer won't agitate correctly and clothes finish sopping wet. The second time he said it was an electrical problem (so a new charge) and told us to get an electrical cord to try a different outlet. SAME PROBLEM. We are going to find a new repairman but want our payment for the second visit refunded.We are sorry to hear you received the wrong part. If you are in need of assistance with returning this item for a refund, we would be happy to assist. Please visit Facebook.com/searspartsdirect to send us a private message, don't forget to include the order information.
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The technician finally showed up after multiple calls & cancelations by Sears. The technician was good & efficient. My dryer vent was not cleaned is our only complaint about our technician.Dear Tom, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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used the service a few weeks ago and I am glad I called themDear Barbara, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Very knowledgeableThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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This was the second visit From Sears Home Services and my fridge (which is less than 3 years old) still doesn’t work. I’ve been over a month without a fridge.Joseph, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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My first time using this service and it was great.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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I actually paid for nothingThank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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Chriswas a friendly service tech, so no issue with him. I wasn't sure what to expect for this performance check. First, I have a gas dryer, not electric, so the order was incorrect. Second, the only thing done was the filter and filter slot were vacuumed. I do this regularly myself, so they were both clean. I don't think there were any other checks performed. Essentially I paid for a service that wasn't up to my expectations or needed. My advice, clearly establish exactly what service will be performed by the tech before scheduling.Dear Mike, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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great service. the service guy was knowledgeable and worked on the problem until it was completed. Even having to leave to pick up a part he needed to complete the work!Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Had to wait 4 weeks before a repairman finally came. We paid $268.00 to get it repaired and it still doesn’t work. Now we have to wait another 2 weeks for someone to come back.We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {homeservicereviews@transformco.com} and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.