Indianapolis, IN repair reviews

Once again we are let down, frustrated and left without recourse by your company. This is the fourth visit by a service technician and again he left declaring the problem fixed, but it is not. Each visit has been responded to from a distance, the company has no means allow direct, responsive resolutions on behalf of its customers. There is a wall of customer service that presumes to provide answers but is not empowered to actually help. Though we were told we would be contacted by a local representative of the company, the timeframe I was promised has passed. Promised follow up calls from the call center and the local supervisors never came. With the exception of polite, earnest technicians I can find no reason to trust, use or recommend this company ever again. Even this review seems to serve no purpose - reactions to customer feedback are so automated that your company continues to ask for feedback in spite of my repeated condemnation and complaint whilst your telephone representatives politely listen to my litany, offer menial responses and then have audacity to read their closing scripts in which they try to sell me additional services. Obtuse, would be my summary of this company.

Arrived a On time and resolved problem. Great service!

Our service man was courteous and professional. He did an excellent job of explaining the issue.

Have maintenances agreements

I used the service last Friday and was very pleased.

I am completely satisfied!

So happy to get work done on time.

Great service

Technician doesn’t have courtesy to check if repair performed working or not

Took over six months to get completed. Appointments would be cancelled without any notification. Customer Service Reps were rude and provided NO explanation or resolution. Often times the CSR’s would just hang up on a call. A new scheduling email, however they wanted to set/provide would follow. This was the absolute WORST scheduling Service/Experience EVER! All the POOR ratings apply to the Scheduling Service. The Repair Tech was the ONLY positive aspect of this whole experience, once we were finally able to connect after six months of scheduling MISERY!!!!!!!!!