Greenwood, IN repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 146 Reviews
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Our technician was on time, clean, friendly and very helpful. He fixed the issue which ended up being minor. I appreciate that he was truthful about the issue. He was very friendly. It was a great experience!HI CRYSTAL ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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The 'chat' sessions and phone tree for requesting service are the worst. They scheduled a repair service that was 150 miles from us, and of course they were a no-show - twice! I spent hours on hold on the phone trying to talk to a real person to reschedule. When I did talk to a real person they told me they would 'escalate' my concerns and someone would call me back. They never did! It took 5 weeks before I could get them to understand I wanted a Sears Technician. He did a good job. I only used Sears because my fridge was under warranty. I won't use them again. The rest of this rating is for the technician that did come.Hi Kate, we would like to provide you with some assistance regarding the Refrigerator issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at homeservicereviews@transformco.com.
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No issues and appreciated his expertise.Hello Jim, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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john b came and did not do his job on the water line and ice machine he did not fix it he just put a 4 ft line on it and bypassed the water line in side the frig so i dont have cold water coming out of my frig door so now i have to have another tech to come fix his sh.tty job he did and i would not let this guy work on nothing of mine againWe apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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i hav e always used searsWe are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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I was expecting a more thorough inspection of the washerHI MICHAEL ,Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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Tech did not know what he was doing. Spent 8 hrs only to determine a part was discontinued.HI AMY ,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Dependable, reliable, courteous knowledgeable serviceThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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I have used them over many years and each major purchase is Sears. Its the most dependable.I have used them over many years and each major purchase is Sears. Its the most dependable.
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I have did 5 loads of clothes since service date and UR code appeared in 4 of 5 loads I think wash is complete and washer still running with UR code. So annoying!!!We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.