Vernon Hills, IL repair reviews

The technician was here in a timely manner. He checked over the range and answered any questions I had.

It was the same technician for the refrigerator and dishwasher. He was here in a timely manner. He checked the appliances over and answered any questions I had.

The technician was later than the time frame stated but had had a longer than usual appointment before me. When he got here was very knowledgeable and answered questions.

We needed to have our yearly maintenance check up. The technician came within the time frame expected. He checked the water heater out and said it was fine. My husband was with him and asked if he thought the thermocouple was ok since it seemed to have been a while when it was changed. The technician said it was fine. The next day we had no hot water. My husband had to re-light the pilot light. And it has gone out 4 times since the technician was here on Friday. We have re-scheduled to have someone come out now Monday morning. So I have to wait around again for someone to come to the house.

This was my annual check up.

Technician came back for a second time, didn't fix anything and left once again. Horrible Service once agian. Tehn when I tried to call customer service to ask what I am supposed to do, they have no answers either.

I was unhappy that my first appointment was rescheduled because I spent all day waiting and did not receive an update anytime during that day. However the technician that came the next day was very nice and efficient.

Unfortunately my freezer was not able to be repaired since Sears no longer carries the coolant that it requires.

Marion is a very very nice guy. He knows what he is doing and takes time and does the job right.

Got service in one day - needed an entirely new motor