Vernon Hills, IL repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 204 Reviews
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I started the service on September and ordered 5 parts, until now still has one parts not come. I called to cancel the job and get refund because the warranty policy agree if bot repair in 30 day would give $500 . And return the parts and get refund. But every time I call I got different story and the $1300 parts still not returned and still not get $500We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you. We would be happy to see what we can do for you!
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The service man checked to see if our extended warranty was still active. It was. We thought it had expired.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Jim service person was great!!Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Glad I got service done ready for winter.Hello Irene, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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This will be the 4 th time a repairman is coming to my house to fix the dishwasher. Leaking from the front and now after his last visit, dishwasher does not turn on!, extremely disappointed in sears serviceHI DANA ,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Thank you.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Excellent work and attitudeThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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When I called to make the appointment for my cooktop repair, I advised the rep that my unit was over 30 years old, and asked if parts are still in stock. The rep said that if parts are unavailable, it would be flagged in his system, and he went ahead and made the appointment. As soon as the technician arrived on site, he said parts are no longer available and that we owed him $89! Couldn't the initial rep have told us that and saved us $90?We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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The service technician was very knowledgeable, very careful, very efficient.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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He was very quick we may have to call Sears Service back to have another look.We are not sure if it's totally fixed yet still testing it out.We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!