Schaumburg, IL repair reviews

My technician arrived on time on the first day. He diagnosed the issue and ordered a part which was to be delivered later that day. Less than an hour later the part arrived. The technician told me he would be returning on Friday to complete the job. So far so good. I was given a time of Friday morning 8-12. A different technician came at 230pm. He was not wearing a Sears uniform like the first guy was but said he worked for Sears. He spent 30 min on the phone and then told me the repair would be $350 in addition to the $79 I had already spent. I paid it because I needed the dishwasher fixed right away (talked him down to $300). I should have received an estimate in the first place, but I didn’t. It didn’t occur to me that I could pay $300 for an $18 part and 10 minutes of labor. I used Sears because I expected transparency and reasonable pricing. I will not use Sears again.

I’m so happy with the service

yes i am glad

We had our washer repaired three days ago. We have completed many loads of laundry since and it is working perfectly!

An outside contractor, not a Sears technician, was sent a second time to repair the side-bu-side regrigerator/freezer. The repair was not successful. A thord service call is now scheduled for Monday, 10/04/2021. In the mean time the unit has not been working for over 3 weeks. All of the food has spoiled and neen disposed of. The unit is still under warrantee. What can be done to solve the situation PROMPTLY? Can we hear from someone in management that won't be reading from a script?

fast and complete repair

Terrible yes

We were charged $423.00 to repair a refrigerator that was leaking water underneath & a buildup of ice inside the bottom freezer bin. The tech cleaned out coils in back. The amount we were charged for repair was a complete ripoff. I’ll never use Sears service again & tell everybody we know about this service call.

I was very pleased with this service and definitely use them again

The only reason I had it cleaned is because I cannot get down on the floor to do it. I am not sure if it was the best cleaning it ever had or will have but it's cleaner than it was before.