Schaumburg, IL repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 221 Reviews
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Technician wore a mask, was efficient in diagnosing the problem with our dishwasher (we need a new one!). Offered honest opinions on reliable brands and was extremely courteous. Paid by credit card and didn’t have to sign, which was nice. The electronic receipt showed “covid 19” as the signature, which was in my opinion, a thoughtful detail that cut down on contact.Dear Kristen, Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
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Used them a few days agoDear Soar, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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They were very kind and explained everything they were doing. Thanks!Dear Susan, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Refrigerator not cooling - compressor needed to be replaced. Technician identified the issue, explained what needed to be done, and proceeded to explain every step along the way. Three days later, unit is working as it once had. Great work.Hi Mike, Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
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Service didn’t fix problemWe apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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They did the initial visit then didn't come back for a month after they had rescheduled appointment to repair the following week. So extra month it come out fix it and now I will not stop receiving phone calls from a company about scheduling the repair for the fridge that was already doneWe apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Repair was never done but still paid $100. After months waiting for parts I called Bosch who said they had plenty of parts and came and did the repair the next day. Sears is garbage now.CHAD M, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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The technician told me the issue was a design flaw and that all ovens have the same issue and there was nothing that could be done.We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Where as I This stupid prompt as I'm trying to type is annoying.I'can't see what I'm typing. Listen - I'm looking for good stragith forward service and repair. It was an old unit I didn't want to pay alot. The pitch to buy a warranty, the options to repair/cost - all a bit much.Not in a good way.Hi Philip, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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the service was good but not the result. They replaced the ice maker module and it doesn't work. So either the new part is faulty or there is something else wrong. The bad part is I have to wait for a week before they will come back to attend to it.Hi MIKE , we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.Hi MIKE , We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.