Schaumburg, IL repair reviews

Parts needed to be ordered for the repair, We were told that they had been by the tech and would be mailed to our home. Three weeks later no parts. I call and wait on hold for 1.5 hours only to be told the parts were never ordered. I ask to speak to a Supervisor and am told I cannot because they are working from home due to COVID and have no way to transfer the call. Even though he is instant messaging with the Supervisor he refuses to send a message to have the Supervisor call me back. Totally unacceptable customer service.

The repairman was great. He told me about a few things I could do to improve my washer and dryer running. This was great. He was very professional and informative.

I'd like to get the same repairman all the time. Very helpful with nontechnical information about appliances he worked on

The technician was in my house for 10 min. Never opened his toolbox. Told me it would cost $534 to fix my dryer. I declined to have it fixed for that price and he left. Was still charged $89. Should be a cheaper price when the diagnostic does not include the technician doing any real work. In addition, when I scheduled my appointment, the scheduler asked for a phone number that the technician could reach me at. Unfortunately, I gave them my cell phone number. Sears obviously sold my number because ever since then I have been getting constant unwanted robo spam calls all day long plus unwanted spam texts. I won’t be using Sears ever again for service work or to purchase an appliance. I can see why they are going out of business when they have such little regard for customers’ privacy.

It took 5 days to get a technician to my house, that aparently was the soonest one could come out, to look at my firdge that stopped working and wasn't cold at all, but by the time he arrived, the fridge had started to work again a day before. We didn't do anything with the fidge except empty all the food out since it was no longer cold and left it so when the tech arrived they could test it and hopefully figure out what was going on. But since nothing was an issue anymore he did nothing but look it over real quick, charge us for the visit and go on his way. I wish there was a way to know what was wrong before 5 days later, I would have cancelled the call if I knew what it was and then that it fixed itself. We still have no clue what happened.

Tech was very knowledgeable And solved the problem quickly

The repairman diagnosis’s the problem with my oven as soon as he walked in the door. He never turned it in or looked at it in anyway. Just said it was a click click oven and very expensive to repair.

The problem still exists

It was going on 2 week and it still isn’t working!!

The technician found the problem immediately. "It was good you called. If the pulley came loose there would have been major damage to the washer.