Schaumburg, IL repair reviews

Tech thought the problem was only dirty filter , after first wash same problem

Came on time and called before to give time of arrival...very nice service person

Brian addressed and corrected my washing machine issues while communicating what he was doing the entire time.

Had sears out to perform a maintenance check on my furnace. We charge Which charged $50 for the technician to clean my furnace. Here we are less than a month NICOR comes out to change the meter and had to turn the furnace off or the gas. He told me that the furnace was not cleaned that the screws were off the CO2 pipe and that my furnace is leaking CO2 gas which means that our house either could’ve blown up or people could’ve gotten sick. Definitely will not recommend Sears to come out and perform any type of maintenance!!!!!

one of the worst companies to deal with after services. Very unprofessional customer support and horrible service technician. It's more than a month, I am without a washer/dryer. they are a bunch of jokers very unprofessional.

I hired to fix ice maker the day after they came and supposedly fixed my ice maker didn’t work. At next service appt they said have to pay for. ....spending too much time on this. Never hire sears again And second service person was incredibly rude

First, the appointment was scheduled for 10/15, not 10/13. Appointment was made without my knowledge. I attempted to reschedule, but I was only able to "chat" online. I was told this was being handled by a 3rd party and I would need to contact them. Attempted twice. Received a text message on 10/15 after 3:00 (appt was 10-2) stating they had no work order for my address. So, my question is, why am I being asked to review something that never happened on either day, 10/13 or 10/15?

Repairs seem to have fixed the problem.

The technician diagnosed the problem and fixed it. But the labor charge was so high I could have paid for half of a new dryer. The technician was in my home for no more than 30 minutes. I will not use Sears again because I do not wish to pay exorbitant labor charges.

The gentleman called before coming and wanted to know what he needed to repair and what was wrong with it. After waiting on the phone for two hours before getting a "customer service" representative, my daughter had to tell him what he was coming to repair and what was wrong it. When he arrived, he looked at the oven and said we needed a new computer board. At first he said it was a discontinued part and unattainable. When I asked him, if we would arrange with him to get a replacement, he got on his phone and ten said they would have to remove the computer and send it out for repair and it would take 3 to 4 weeks. Once we received it we would have to call back and have someone come out to replace it. At first we agreed, but when my daughter shut off the circuit breaker so he could remove the part, he then told her she would have to leave the circuit breaker off until the part was replaced. The line the oven is on is the same line which controls our electrical in the family room, so we told him we could not do that. He then said he couldn't take it out for replacement until we called in an electrician to change the line so the oven is on a separate line from the family room. Unacceptable, Sears originally installed it with no problem, replacement should've been no problem...he could have connected the wires with electrical caps which we had available but he refused to do anything, until we agreed to have an electrician out. Another added expense in addition to a maintenance agreement that it's not worth the paper it's written on. We've been in the house for 50 years and this is the third oven we've had installed. So my daughter is going out to buy a replacement oven for this one, and will not be acquiring it from Sears, which after being a Sears customer for 62 years, I can say I no longer trust the establishment. So as your writing guidelines state I am focusing on my most recent experience with your service or lack there of. I refuse to spend another two hours on the phone trying to get a hold of your Customer Service department; my time is just as valuable as anyone else's, and your wait music leaves something to be desired.