Rockford, IL repair reviews

It took four trips by three different techs, but the stove top finally works as designed.

My first service call determined I needed a new pump because water wasn’t draining and upon my first use the same problem occurred. I had to take out soaking clothes and take to the laundromat again. The next service call (a week later) revealed a coin stuck preventing the water to drain properly, I believe that was the problem all along but I was charged $318.00 for a new pump that I probably didn’t need.

I was able to get an appointment quickly online and liked the text notifications telling me the appointment was confirmed and when he was on his way. The technician was friendly, professional and fixed my oven quickly! I will definitely use Sears Home Service again.

Very knowledgeable

The technician was prompt, thorough and proactive. He did a great job. The mower is 15 years old, but rides and cuts like it's brand new. Highly recommend the service and the technician.

very profesenel

Good experience.

Sears also fixed my LG dryer 2 years ago and did a great job! Same very capable service man!

I have a maintenance agreement. The service technician was not able to repair the machine after working on it and troubleshooting it for over two hours. He called his manager and they told him that they would be in contact with me about replacing the dishwasher since it is unable to be fixed. I have heard nothing. Service technician was great. Follow up from company not so great since I’m still waiting to hear from them on the next step and I am without a working dishwasher and have been for about a month now.

Will continue using the service. Bragged to friends.