Rockford, IL repair reviews

great tech did a wonderful job

Repair man never showed up 3times...

My biggest problem was with the 8 hour service window. Having to take a whole day off of work for a 30 minute diagnostic that cost $99 is a excessive. And he then charged another $50 for labor. All he did was open the refrigerator, he did no actual work. He ordered the part needed to do the repair but I will be the one installing the part when it comes in because it would have cost me another $200 for the technician to come back and do the installation of the part.

You really need to review the system you have in place for scheduling and tracking technician. You gave a general time frame of 8:00 am to 5:00 pm. This is not really that helpful. You sent out an email and touted you can track live of where your technician is and that functionality is not available on your site. When I clicked the link in the email it gave me the same generalization of that my appointment was scheduled between 8:00 am and 5:00 pm. I received the email at 11:34 am. I then received a phone call at 1:15 but no one left a message. The technician finally reached out to me and it took 1.5 hours later before they arrived. This literally consumed my whole day just waiting. Technician did not show up until 3:00 pm.

I had to have my father-in-law stay at my house to wait for the technician since I didn't know when they were coming. He said the technician was courteous and knew what he was doing. Sears only gives a time range from 8-5, never narrowed it down to morning or afternoon, never got text updates that I was signed up for until after the service was done I was texted it was complete. Thankfully the technician did at least call about a half hour beforehand.

Did a good job.

Great Job,Well Done...

Technician was professional and kind and knew what he was doing

Unfortunately the machine did not act up when service man was here. However, it has been operating just fine now.