Rockford, IL repair reviews

They get the job done real quick

Our Kenmore Elite refrigerator needed some new LED bulbs. We had a preventative maintenance visit; the service person ordered the new bulbs. They arrived very quickly and another service person came a few days later and installed them. The whole process was painless and the refrigerator lights all got brighter. Very satisfied.

It was time for the yearly checkup, but the dishwasher needed repair for heating the water. The part needed was on the technition's truck. It is working like the day of purchase. Very happy!

After4 tries, the refrigerator seems to be working. In fairness, there was more than one problem and a part had to be ordered.

No problems

Am so happy I decided to get the warranty on my appliances! Repair people were all great. Spears, you have a great team of workers !!! Can't say enough.

Mr. Shelby was amazing. He fixed the problem that the previous guy didn’t do right.

It took four trips by three different techs, but the stove top finally works as designed.

My first service call determined I needed a new pump because water wasn’t draining and upon my first use the same problem occurred. I had to take out soaking clothes and take to the laundromat again. The next service call (a week later) revealed a coin stuck preventing the water to drain properly, I believe that was the problem all along but I was charged $318.00 for a new pump that I probably didn’t need.

I was able to get an appointment quickly online and liked the text notifications telling me the appointment was confirmed and when he was on his way. The technician was friendly, professional and fixed my oven quickly! I will definitely use Sears Home Service again.