Niles, IL repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 172 Reviews
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My washer broke down. I was able to make an appointment for repair in three days. The Technician that responded (James) was professional, knowledgeable, and polite. He had the washer repaired quickly, and cleaned up the area when he was finished. I was totally satisfied with the service and would recommend.We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Professional and knowledgeable.Dear PGF, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears
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We took out the extended warranty, which we normally don't do, but were convinced by the sales person that with all these electronics we may want to. Glad we did for the refrigerator, it's only 2 years old and the compressor died. I wish we wouldn't have had to wait a week for repair, but glad it's all done now.Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
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The technician was very friendly and courteous. The first appt I had, they thought one thing was wrong with the washer and ordered a part. When the part arrived, the 2nd technician came out to install it. The wrong part was ordered, turns out the washer needed over $800 in new parts. I ended up ordering a new washer/dryer.Dear Eve, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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I saved $1500.00 for a new washer/dryer stacked unit by calling another company for a second opinion/diagnosis. Sears repair never opened dryer panel to check, said part needed is no longer available, cannot be repaired. Second company found lubrication of pulley was solution, unit now working fine.HI ROBERT ,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Problem not fix just excusas to fix the issueWe apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you. We would be happy to see what we can do for you!
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Good job!!Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Was happy they were able to find the problem and fix itHi Sean, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Technician diagnosed problem, but never ordered part or completed necessary paperwork under our Master Protection Agreement. Benefits supervisor, Darrell, also failed to follow up under our MPA, as promised on 10/8. It was necessary to have another company repair the unit which was completed today, 10/31.Sears failed to meet their obligation under the MPA. Terrible service! MPA was a waste of money & very frustrating dealing with Sears customer service!JEAN H, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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Professional and very knowledgeable repair person. Excellent service.Hello Ronald, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!