Joliet, IL repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 242 Reviews
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Still not workingHI JACQUELINE ,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Had an appointment. The service guy from Razor Sharp appliance repair called me from his personal phone (not thru Sears phone) to reschedule for the following week outside of the Sears network. Creepy. I said no. He said I'd have to call Sears to reschedule. Rescheduled the appointment with Sears and their service guy NEVER SHOWED UP even though I got a 2nd confirmation that they would be there at the scheduled time. Came to find out after several HOURS on the phone with Sears that it was the same service guy from Razor Sharp!. Took a day off work to wait for him. I'd say POOR customer service on both Sears and Razor Sharps behalf, but I DIDN'T GET ANY SERVICE!! And my top of the line Kenmore Elite is still broken!!! Stay away from Sears and Razor Sharp.HI SANDY ,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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It has been over 6 weeks since the repairman came and told us parts needed to be ordered. I have been on the phone with you three times. Each time they state I am still waiting for a second part. So I am very displeased and no one came to my home to service my dishwasher on 8/14.We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you
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Have used for several days and seems to be running goodHi Vickie, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Did a good jobHi James, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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the tech that came out this time really knew his stuffThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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This service man knew what he was doing. Answered every question I hadThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Saved me from having to purchase a neee rangeThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Poor appt communicationHi Member, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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Great service!!Hi Lori, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!