Gurnee, IL repair reviews

The service person correctly diagnosed my problem. My dishwasher did not need a repair. It turns out that the door latch was not fully engaged so the dishwasher would not run

PETER DID A GREAT JOB

The service setup call promised that the diagnostic fee would be credited but it was not

Dino was an excellent serviceman! He installed the new compressor on my refrigerator. He was very nice and knowledgeable. I appreciate him coming over and repairing my refrigerator. Thank you!

Technician was very knowledgable and punctual for the service call.

I was happy with the service.

I am happy I renewed my service agreement for my old (2006) water heater. Your service man replaced the burner and it is running like new.

Friendly and knowledgeable service tech for my dishwasher.

The Sears repair process is awful. Tech comes out with few parts and diagnoses the problem, orders parts, and you have to schedule a future date to install the part. Diagnoses was incomplete, and it took a month to fix my refrigerator. It took 4 or 5 visits! I stored my food in coolers for 4/5 of the month. No one seemed concerned, only one tech made an effort to expedite, but supervisors did not pay attention. All my appliances are from Sears, but going forward, I won't be buying anything large from sears. They need a new Home Warranty Company. Too complicated to get someone that can do something. Areas of the Warranty Company and Tech dispatch don't seem to work together. This was the worse customer experience in my life! Tried to leave message at Executive Offices. Didn't hear a thing. Beware -- Sears is not what it once was. Good Bye Sears

The Repair man who came to check our furnace did a great job.