Gurnee, IL repair reviews

All Reviews are from verified customers of Sears Home Services.
4.3 out of 5 stars

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1–10 of 127 Reviews
  1. Way way overcharged by at least $100 repair was simple took 30 minutes

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    Repair was explained but was told total repair was $347.00. I asked why so high and was told the part alone was $140.00 - I said if sure, got to get it fixed so go ahead. Found out when got copy of bill emailed that the part cost was $45 (same as when I looked it up on line) and that the overcharge of the part by $100 was added to labor. Either a mistake or an out an out lie by the tech. I EXPECT A REFUND OF AT LEAST A $100.00 AND AN APOLOGY - I have been a loyal customer of Sears since the 1970's - have have never had an experience like this. The bill should have been approximately $240.00 max -
    GURNEE, IL
    April 23, 2020
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  2. HE WAS VERY GOOD

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    THANK YOU VERY MUCH
    LAKE FOREST, IL
    March 26, 2020
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  3. provided good service

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    thank you for you work
    LAKE FOREST, IL
    January 27, 2020
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    Hi Arnold, thank you for taking the time to leave us your rating! We love to see that you had a good experience. We appreciate your business and look forward to assisting you in the future
    SHS social care. on February 04, 2020
  4. very capable

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    thank you very much
    LAKE FOREST, IL
    January 18, 2020
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  5. Great Prompt service

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    Pedro arrive on time, and fixed the dryer with no issues. It's been working well since.
    WAUKEGAN, IL
    January 13, 2020
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  6. HELPED

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    FOUND OUT I NEED A NEW MACHINE
    NORTH CHICAGO, IL
    January 13, 2020
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  7. Great service

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    Great service!
    GURNEE, IL
    January 06, 2020
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  8. Excellent and professional

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    Super professional and excellent.
    GRAYSLAKE, IL
    January 01, 2020
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  9. Scam

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    310 dollar charge for 30 minutes of service and a 28 dollar part. I asked for itemized bill which was not it was a lump sum part and labor. Don’t use these people ever! There is no way the replacement of a pulley cost over 200 dollars in labor. I feel I was taken advantage of as a female and will not be using sears again. My brother used them last year and paid 98 dollars total for a service call and they were there much longer and did more work. And also the repairman shows up and does a number 2 in my bathroom and leaves diarrhea on my toilet seat. Professional!! If negative 5 were an option that would be my rating.
    GURNEE, IL
    December 23, 2019
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    Hi Michelle, thank you for taking the time to send your feedback. We apologize for your repair experience. A member of our care team will contact you via email, to assist you further.
    SHS social care. on January 15, 2020
  10. Excellent service!

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    Used them for dishwasher service. So happy I did! I would highly recommend their services.
    GRAYSLAKE, IL
    December 19, 2019
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