Gurnee, IL repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 135 Reviews
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The repair men have been good but the overall communication with Sears/Home Warranty Program has been terrible. The refrigerator is still not working and we have not been contacted for a follow up other than asked to fill out the survey.Hello Joe, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Very happy with service and will continue to use.HI DAWN ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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For the second time in a week the technician from a third-party, Sears-contracted service provider never arrived; and we have had no communications from the technician, contractor or Sears Seivice. Sears made both appointments, and sent multiple email confirmations and reminders.We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Very satisfying experienceHello Jill, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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The service technician was so nice and knowledgeable.Hello Rosa, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Nice guy. Washer only 2 years old. Just annual maintenance check.Hi Larry, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Thomas was an expert mechanic, he also explained the maintenance contract many times but we are already under contract with a different vendor so we could not take partThomas was an expert mechanic, he also explained the maintenance contract many times but we are already under contract with a different vendor so we could not take part
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chnician was prompt andvery communicative as to what was going on. Fixed the issue on tgned on for warranthe spot. I iThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Repair was explained but was told total repair was $347.00. I asked why so high and was told the part alone was $140.00 - I said if sure, got to get it fixed so go ahead. Found out when got copy of bill emailed that the part cost was $45 (same as when I looked it up on line) and that the overcharge of the part by $100 was added to labor. Either a mistake or an out an out lie by the tech. I EXPECT A REFUND OF AT LEAST A $100.00 AND AN APOLOGY - I have been a loyal customer of Sears since the 1970's - have have never had an experience like this. The bill should have been approximately $240.00 max -
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THANK YOU VERY MUCH