Bourbonnais, IL repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 49 Reviews
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problem not resolved on this visit. Furnace seemed fine when the tech left but within a day was having the same issue again. Can't get another appointment for a week and a half. Frustrated and very cold!!We're sorry that we are not able to get to your home sooner. We have sent you a separate email requesting additional information. Thanks!
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Repair service and person excellent! Customer service for Elk Grove Ill. due to billing issue awful! They rate zero! I am now dealing with direct office in FL. Took yearly service contract which gave me discount on service, however what was initially charged to my cc was more. So trying to get my refund but tt 3 people in Il before hanging up and calling contract office in Fl.! No refund, no contract! VERY UPSET! Went from being excellent in home experience to awful on phone! Still not resolved, in process?
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Kept use informed of arrival via text. Fast and friendly service.
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Before 8:00 I was told techs on their way. At 10:00, after two call they would arrive between 10:00 and 12:00. They finally arrived at 2:00.Hello there, Thank you for your valuable feed back we are always looking at what to improve on. I know our repair team will do there best to ensure a better experience in the future. Thank you for choosing Sears ^CS
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They both did what they had to do and so far well.Hi Penelope! We're glad to hear that our technicians were able to utilize teamwork in order to het the job done! Thanks for sharing with us.
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Sears has saved the day again. My Kenmore washer was diagnosed and repaired in one appointment. The knowledgeable repairman arrived in a timely manner and was very courteous.Sears to the rescue! Compliments to our awesome tech for a timely and successful repair. We're glad you had a 5 star experience! ^LB
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David did a great job fixing our washing machine. Although, we were given a time frame from 8-430p and that we would be contacted prior to his arrival. He just showed up with no phone call prior. That was the only complaint we had. Otherwise, he did a great job!Hello Marissa, I am glad to hear that you have had a great service experience. Thank you for your feedback and we can't wait to work with you in the future. ^CS
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Service Tech was polite and did a great job repairing my washer and dryer. Pleased!Hello Linda, Thank you for taking the time to submit a review. I am glad to hear that you have had a great experience with our service. Thank you for choosing Sears and we can't wait to work with you in the future. ^CS
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Service people set a date to Coe repair a freezer, but never showed up. No communication occurred, no follow-up nor apology, nothing! This was our third appointment and still no repair. We can't use the freezer at all.Hello Dug, I am sorry this has not been taken care of. I would like to see if there is a way for me to assist you. Please check your email for further support information. Thank you for your time. ^CS