Bloomington, IL repair reviews

Dishwasher has never been fixed. We are in the 6th week without it. Each of the 5 techs always had a different view of what is wrong with it. Last tech refused to put new parts in it and wanted us to believe he knew what is wrong with it. We can not wait any longer to fix it and would like you to refund us the warranty money.

The repairman was very professional and definitely knew what he doing. The repair was made quicker than expected--it great that he had the parts needed in his truck. Couldn't ask for more efficient and conscientious service. Very satisfied.

I have used this annual service agreement for 4 years now. I have been very happy with the service

Service performed on Monday, August 27. Tech was prompt and washer diagnosed & fixed immediately

I use them once a year for washer and dryer. The techs all do a different level of service, not all uniformed over the years. Not blaming techs, Sears for not having it spelled out for them. Every year the maintenance is not the same. Makes me wonder! This tech was Wonderful. On time and very pleasant person. Service was completed and very reasonable time. Did not like the fact Sears did not notify me that they sold out. Sold all MAs to outside source. Very upsetting!

Can’t give a review of on time because of the arrival time window is too many hours. One thing different this time was that the repairman had a part to replace the defective one instead of having to order one, as this has happened several times before when service was needed

Mike was prompt, proficient, professional, and very knowledgeable regarding product. He was thorough in both his service work and clean up. You would scarcely know he had been ther.

In May we had a service technician come out to fix out ice maker on our refrigerator. Parts needed to be ordered and we were told we needed to pay half of their cost before they would order them. We did. Then we waited and waited and waited. No parts after many calls to sears talking to people far away in another country that were hard to understand, rude and very poorly trained and unwilling to help or even care if things got resolved. I decided to cancel my order. I also wanted my service call charge back since sears is unable to follow through on what they said they would do and because this has been such a nightmare. I was finally told my case would be sent to some department 19 or something. I was told there would be contact information and phone numbers for this department. So far now I have emailed them 4 times talking to a different person each time who can’t seem to get the information correct no matter what explain action I give them. I have been refused the service call refund, have been told they refuse to reimburse my parts charge because I haven’t returned the parts. Parts we have never received and finally they when they figured that out they are refunding my parts charge but are subtracting the service call charge from my parts charge total. We paid the for the service call before you even came to our house in May!!! Which means I STILL don’t have a repaired refrigerator, parts or a refunds on any of that and are still needing to work with you to get that back!!!!! Nightmare!!!! You have the WORST customer service I have EVER worked with. I will NEVER use, purchase or patronize your business EVER again.