Bloomington, IL repair reviews

The repairman was very pleasant and fixed our machine quickly.

Awful service. Required to wait from July 24-August 5 with no fridge since they send their support people from over 100 miles from my home. Went through 8 phone calls to Sears (who answer in Texas..I live in Illinois) and 5 phones calls from the support crew before we finally gave up and hired someone to fix it. Would not pay for another warranty from Sears.

Good but should have trucks equipped woth standard dryer belts so we were not 10 days without a functional dryer. Ordering and shipping delayed getting back in service.

After three times, technicians detected problem but made a mistake fixing it and had to return. First time they put shoe covers, but they didn't the following times.

Our technician arrived when he said he would and was very efficient in getting our dryer going again.

I will use them again

I didn't like the time frame when they said he would be here anywhere from 8am -5pm. But he called when he was on his way and was very prompt. He did a great job and was very personable.

Unit wouldn't stay lit, tech replaced parts, still wont stay lit. Called to get a second opinion from sears. Tech says all is good, no problems. Suggested using warranty to get unit replaced.

Quick response and professional service.

This microwave has problems for at least 5 times in past 2 and half years. Does not power on. Each time the service person comes and orders 5-6 parts (switches, etc) and it works. Faced difficulty without working microwave for weeks together each time. It’s absurd to see that they have spent 500$-600$ each time for the microwave that costs less than 300$. Although it is covered under warranty, the rough cost of repairs is 10 times the cost of microwave. They wouldn’t replace the microwave because of their rule ‘replacement can be sone if it’s failing more than 4 times within 12 months’. We are really fedup with Sears and their warranty. No wonder they are going bankrupt. I tried to explain several times but their support supervisors are adamant about the above said rule. They have least consideration to the pain of the customer.