Bloomington, IL repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 139 Reviews
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I will use them again
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I didn't like the time frame when they said he would be here anywhere from 8am -5pm. But he called when he was on his way and was very prompt. He did a great job and was very personable.
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Unit wouldn't stay lit, tech replaced parts, still wont stay lit. Called to get a second opinion from sears. Tech says all is good, no problems. Suggested using warranty to get unit replaced.Thank you for taking the time to bring this to our attention! We would love the opportunity to take a look and see how we can help out with this. If you would please check your email for further information we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
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Quick response and professional service.
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This microwave has problems for at least 5 times in past 2 and half years. Does not power on. Each time the service person comes and orders 5-6 parts (switches, etc) and it works. Faced difficulty without working microwave for weeks together each time. It’s absurd to see that they have spent 500$-600$ each time for the microwave that costs less than 300$. Although it is covered under warranty, the rough cost of repairs is 10 times the cost of microwave. They wouldn’t replace the microwave because of their rule ‘replacement can be sone if it’s failing more than 4 times within 12 months’. We are really fedup with Sears and their warranty. No wonder they are going bankrupt. I tried to explain several times but their support supervisors are adamant about the above said rule. They have least consideration to the pain of the customer.Thank you for your feedback. We appreciate your business and will forward your comments to the appropriate team.
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I called for service and they arrived the next day to take care of the problem.
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Dishwasher has never been fixed. We are in the 6th week without it. Each of the 5 techs always had a different view of what is wrong with it. Last tech refused to put new parts in it and wanted us to believe he knew what is wrong with it. We can not wait any longer to fix it and would like you to refund us the warranty money.HI! We're sorry that you are having issues getting your dishwasher repaired. We have sent you an email separately requesting additional information. Thanks!
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The repairman was very professional and definitely knew what he doing. The repair was made quicker than expected--it great that he had the parts needed in his truck. Couldn't ask for more efficient and conscientious service. Very satisfied.
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I have used this annual service agreement for 4 years now. I have been very happy with the service