Des Moines, IA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 142 Reviews
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They came in last Friday to work on my dryer, and they did a great job. friendly and professionalHi Leonides, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Very professional, answered all my questions and fixed my washer.Dear MILLIE, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears! Regards, Samuel G Sears Members Services.
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Repair individual did a great jobHI TERRY ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Technician called to let me know he was on the way and was done in no timeHi Tom, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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A very nice knowledgeable guy!Hello Harry, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Right now I am beyond frustrated. We had repair to the ice maker in our refrigerator on September 2. The technician repaired the mechanism that dispenses ice in the door. It quit working within 48 hours after the repair. I have been on the phone for approximately 1 hour this morning trying to get someone to assist with a follow-up repair. According to the payment receipt, the repair work is guaranteed for 90 days. I have yet to talk to a real person. I have tried several phone numbers that I was given through "Sears Home Repair," but have not been able reach everyone. I even tried the "Chat" and it didn't work either. They said "try back later." This is HORRIBLE customer service. What can I do to get the ice dispenser fixed?Hi Rodman, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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This was year 4 of a 5 year maintenance agreement. The Electrolux is doing well.HI THOMAS ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Although the repair itself I felt was a little spendy, the service was excellent..Hi TIM ,Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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friendly great service
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The service tech was great! He knew what he was doing and didn’t mess around or waste time. He was very friendly and super nice.