Des Moines, IA repair reviews

Am happy with how quick they were

Not done Didn’t do what I ask

Washer still not working after 5 weeks. Parts on order agin. Then schedule another tech visit. Techs are good but Sears washer is a piece of junk.

very good service very helpful

My job was completed in a timely fashion

Our Sears technician came out and diagnosed the problem quickly...without even running or testing out the machine. We waited another two weeks for the parts to arrive, had to take off work again for the noon to 5pm window they give you, and had the technician show up. He was there for less than 20 mins...put in the part and didn't wait around to see if that solved the problem. Said it would and left. IT STILL DOES NOT work. We are beyond frustrated.

This refrigerator has had attempted repair for the same problem 8 times over 6 years. Because it doesn't qualify for replacement due to 4 repair calls in 1 year, it has not been designated a lemon and replaced. I am very dissatisfied with the failure of Sears to just replace instead of spending at least $2500 on attempts to fix!

I scheduled an annual appliance checkup as part of my extended warranty coverage. The service person opened the freezer, checked the temp., and did NOTHING else! More time was spent commenting on the contents of my refrigerator/freezer, my remodeling project, the yard & deck. Then, he sat in his truck in my driveway for 30 minutes after leaving. CREEPED ME OUT!

On time & courteous service. Unfortunately, the washer started leaking again within a week.