Cedar Rapids, IA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 246 Reviews
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It was nearly impossible to get the phone support to understand the problem, especially when two of the replacement parts arrived broken. This caused month's worth of installation delays. However, once the repairman arrived, he did a great job.We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Tech untrained to assist & the repeated calls to followup are a nightmare.HI JOHN ,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Having to wait nearly 3 months to get parts for our refrigerator was totally unacceptable.AGNES A, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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Diagnosed and fixed my washer quickly. Arrived on-time, explained the issues clearly and did a great job. Highly recommendedHello Paul, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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From late January til now I have had 4 service calls. Each time the machine has still not been fixed. Each call for repair is scheduled 3-4 weeks out. The tech. comes, orders parts, then 3-4 more weeks til installation. Last tech. was here 7-29-20. Within an hour I discovered all cycles around bottom of settings dial are not working. I get a short buzz - then nothing! 3.5 weeks for another service appointment after literally 3 hours of trying to get a live person on the phone. Of course I asked to speak to a supervisor - I am extremely unhappy. I was told one would call me - They Have Not! The Washer should be replaced by Sears Protection Agreement. This, of course, has not been offered!We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Tech was knowledgeable and was quick to fix. The pricing seemed a pretty high for the amount of work and part that was involved.We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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The person who came to fix our refrigerator explained the whole process and fixed our problem quickly and efficiently. He was smart and courteous...one of the best technicians we have had!
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Installed a new part everything works againWe are glad to hear that the tech did a great job on your service. We sincerely appreciate and value your feedback. Thank you.
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Did a great job.We are so pleased to hear that you had such a positive experience Vince. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Excellent to work with. Prompt service. Amanda, our tech, was fantastic!We are glad to hear that the tech did a great job on your service. We sincerely appreciate and value your feedback. Thank you.