Kennesaw, GA repair reviews

Tech was very knowledgeable. I know that we can depend on Sears.

I made an appointment for Tuesday they canceled at 11:38 per email. They came Wednesday at 2:30. 2 afternoons wasted

Gentleman was very professional and timely, etc. Problem is that he damaged our exhaust system and we didn't realize until after he left. From outside he could tell the exhaust was blocked. It had flaps and lattice work. He cut away the lattice work saying it was unnecessary as the flaps would come down after the dryer was finished. Problem is that they don't. Now I have to remember to go out on a ladder and shut them each time after use.

Poor troubleshooting

But I'm sorry it took 2.5 weeks to get the refrigerator repaired. That's a long time to go without one.

My appointment was easy to make. The communications from Sears was timely and complete. The service technician, Gary, was professional and polite. Gary did a good job and he completely reviewed what he had done with me.

My ovens weren't heating properly. I had (1) repair service identify the problem, but they said nothing could be done to fix the problem. I arranged for a Sears repairman to come out to get a 2nd opinion. His opinion was the same, but at least he "calibrated" the oven for me so that I can use it a while longer (until it won't heat at all). He went a step further!

The tech was nice as can be.. but the problem is no better than it was before. He replaced something in refrig to get ice maker working more efficiently , still NO ice 4 days later!

Helped us get Master Protection plan even though previously with a CSR who told us we couldn’t set it.

service tech very courteous and knoledgeable