Augusta, GA repair reviews

Very satisfied! My washer is working well again.

I told the first rep on the phone that I needed a thermostat for my water heater - even gave them the part number. A service tech came in a few days - without the part and charged me a $99 diagnostic fee (was there less than 5 minutes) and ordered the part. I called and complained about the exorbitant fee for a diagnosis that I had already done and didn’t need and the fact that this would now take 2 service tech visits to actually fix the issue. The rep was rude – cut me off every time I started talking – and told me there was no other avenue for me to pursue my issue. I was on the phone over 50 minutes. I cancelled the second service tech visit and installed the part myself – took less than 10 minutes. Then the service tech showed up later than same afternoon. The service tech was polite and understanding. The reps on the phone - not so much!

I have a Craftsman Riding mower. I've had transmission problems from the start. Several "kits" were added, then a new transmission. Started having the same problems again. The tech told me if I wanted the transmission repaired/replaced it would $1200.00 and only a 90 day warranty. Sears knew the transmissions were a problem but did nothing about them. Now Sears wants $1200.00 and give only a 3 month warranty on the repair. It's no wonder Sears is in financial trouble. One other item, my appointment was scheduled for sometime between 8am and 5 pm, so I had to wait all day for the Tech. The Tech came from Atlanta - 142 miles - they have a subcontractor Tech 57 miles away in Millen who is excellent.

It has been over a month and they haven’t Been able to fix my fridge yet

He was professional and knowledgeable

Great Service

The company that did the service, Certified Appliance Repair, was excellent.

Took 2 months to complete repair. Very sad customer

Tony did show up within the window of 8AM to 5PM, but I would have preferred a bit closer estimate of arrival. He was friendly, courteous, knowledgeable and efficient in his work.

I understood the $100 diagnostic fee and agreed. The repairman completed the diagnosis and repair in 15 minutes. The part costs $45, so I was therefore charged at a labor rate of $145 for 15 minutes or $580 per hour. This is outrageous. In addition, the repairman did not reconnect thd dryer vent hose after majing tge repair, making the dryer inoperable until it was reconnected.