Augusta, GA repair reviews

The company that did the service, Certified Appliance Repair, was excellent.

Took 2 months to complete repair. Very sad customer

Tony did show up within the window of 8AM to 5PM, but I would have preferred a bit closer estimate of arrival. He was friendly, courteous, knowledgeable and efficient in his work.

I understood the $100 diagnostic fee and agreed. The repairman completed the diagnosis and repair in 15 minutes. The part costs $45, so I was therefore charged at a labor rate of $145 for 15 minutes or $580 per hour. This is outrageous. In addition, the repairman did not reconnect thd dryer vent hose after majing tge repair, making the dryer inoperable until it was reconnected.

The end results were excellent. The problem I had was the length of time to get the technician to look at out refrigerator. After waiting two weeks, we were told it was the condenser so he order it and made an appointment for 3 weeks later. The condenser arrive and the box was marked “Bad” and “Used” and sure enough it was. When he arrived and saw the part was used, he reordered it and of course another two weeks for the repair. All in all the repair was good but almost two months without. A refrigerator is un acceptable.

Don't do anything but looked. I figured out the issue myself.

The technician was polite fast and knew exactly what to tackle, it’s now fixed and hopefully won’t need to call back.

Tech was just fine but had to decline parts and repair because was going to be almost $200 TO "PLUG IN A COMPONENT" Don't plan to use again unless I have no other option! "

I have usedvthem in the past and I'm very pleased.

After five months of repairs my refrigerator still not working.