Jacksonville, FL repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 371 Reviews
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Happy with all aspects of the service.Dear Hank, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Our refrigerator had a bad ice maker causing water to leak out all over the floor. In order to stop the water we had to unplug the refrigerator for almost 2 weeks until someone could come out and repair it. The technician was efficient and corrected the issue and we filed a food loss claim but now we have a problem with how the drawer opens. The time frame and the additional issue with the drawer is why the rating is not the best. Not the technicians fault for the time frame but he could have corrected the drawer issue before he left.Hi Gregory, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team. We would like to provide you with some assistance regarding the Refrigerators issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.
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The bad thing is they give you a window from 8-5 pm. Had to wait all day til 4:15 pm.HI EDWARD ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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We had a service call last week for our 10 year old washer. He was fantastic. He even did a diagnostic on our 10 year old dryer for a small fee. Thank you.Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
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He really took extra time to explain things and show us the issueWe are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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They were awesome!HI STACY ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Working great so farHi John, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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AJ was on time and did a great job! He diagnosed the problem, was very knowledgeable and did a thorough job paying attention to details. I would highly recommend AJ for any service needs.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Good experienceThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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When the Tech arrived, he was polite and efficient. He fixed the problem right away, and after he finished he checked everything out to make sure the washer was working correctly. He also picked up everything and cleaned up.Hi CINDY ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!