Wilmington, DE repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 288 Reviews
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After repair man left I did a large load of clothes and what was wrong and supposed to be fixed wasn't. Then I did small load and same thing. Washer did not drain or spin, as before. Plus I now have a leak. Had to call for another appointment and still lots of dirty clothes.We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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He didn't say much. He did his job and got out.Hi NANCY ,Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Very amiable...knowledgeable service man...work well done.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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HE CAME AND WENT RIGHT TO WORK.We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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It would've been nice if we had received a follow up message that our technician was delayed after an email told us he'd be at our house around 10:45 (he arrived at 1:30), but he was technically still within the promised 10-2 window, and once he got started he was great. Very professional, explained everything clearly about the repair and our warranty. BA better experience than we anticipated, based on Sears' current situation.
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Glad I called you.
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The technician who came out to clean my dryer was prompt and efficient. He explained what he was going to do and proceeded to do it as fast as he could. I believe my dryer is working better now than before he performed his work.
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I used them on Wednesday and greatly pleased
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Did not show up for last appointment!Hello Gerald,we are sorry to hear you didn't have Sears Technician show up for your service, if you are needing further assistance we look forward to working with you, just look out for our email response. Thank you.
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The repair person could not find the issue on either the leaking washer or the gas dryer. The suggested parts to fix the issues did not correct the issues. Not happy.Hi Kathy, thank you for taking the time to send us your feedback. We apologize for your repair experience. A member of our care team will contact you via email to assist you.