Wilmington, DE repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 304 Reviews
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My gas furnace backup to heat pump was starting and stopping multiple times before finally staying on. The service tech checked the furnace quickly and found nothing wrong. the heat pump was not checked. My only negative comment is the high cost for this service. $204.00.HI pwarwick, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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I have been having the same problem for years. This time, Sears sent out a different subcontractor who had no idea of my history (not his fault) or the fact that it was a stacked washer/dryer. So he was not able to even look at it because he needed another person to separate the dryer from the washer. Sears is so disappointing.Hello Rana, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Service rep came on time and completed service on dryer.We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Tech kept me posted on ETA. Very courteous and professional.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Same problem is still happening...turned on oven at 4:13 pm...I'm writing this at 4:36 pm and the oven is only at 270 degrees.We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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I have yet to receive the $250 service. It’s been 3 days and I haven’t received the diagnostic report. I contacted Sears where the service person had no idea what I was requesting (diagnostic report) and would not transfer me to another rep or supervisor for me to explain to them what I need. This will be the last time that I will use any Sears service.Hello Theresa, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Very happy with service.HI GREGORY ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Very happy with the serviceHI GREGORY ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Called before arriving and arrived on time. Then called back after service.Dear Ralph, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Technician did nice job servicing tractor, but left a huge mess of material cleaned from underside of deck in middle of driveway, no effort to clean up or even sweep into a pile.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.