Wilmington, DE repair reviews

I’ve been a customer for 25 years and the service is worse now than ever before

My washing machine is fairly new and still under warranty. Noticed area where the bleach goes into started to rust. Sears came out stated that the bleach cause the rust. This shouldn’t happen because the area is made for bleach. Anyway they replaced the upper portion of washing machine. We stopped pouring bleach in the bleach component. Now notice the Lower portion from the upper part of machine is also rusting, called sears and the repair man stated area is rusted because the machine is dirty. Mind you it’s the same rust that the machine had previously just a different area. They don’t want to own up to fixing this problem because now it’s affecting the lower portion of machine. The repair man was very rude. It was raining that day, he was asked to put booties on before entering house. He was very disturbed refusing to do such. Then he came in stated that it’s dirt that’s casing the the machine to rust. The machine is not dirty. If it was dirty why did they replaced the upper portion the first time. It’s the same rust just now in a different area. How is it that you purchased warranty and then given slack when you have a problem. My mom was on the phone speaking with customer service regarding this issue, she got no where with the matter. They talked to her as if she had no sense and acted like the repair wasn’t out of line. Very unprofessional in so many levels.

Seras has kept my "9 year" water heater in great shape for over 12 years!

The actual service call went smoothly. However, setting up to get service was difficult. The person was difficult to understand and this was compounded by a bad connections.

Excellent, fast and efficient replacement of our Ice Maker.

Did not take long to figure out what the issue was and fortunately had the part on the truck. Professional and knowledgeable and courteous. Happy we bought a Whirlpool at Sears .

Tech was excellent but 2 week wait time to get appointment is disappointing and quite frankly, unacceptable for a voluntary paid service agreement!

Waited two weeks to get an appointment, for the technician to tell me he needed to order the part that I told the service representative they needed to order to fix my fridge. Technician then asked me if he sent the part, could I fix it myself or wait another thee weeks for service. Why do I even have an extended warranty?