Wilmington, DE repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 309 Reviews
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George did a great job and was kind and efficientDear Mike, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Bob, our technician, was outstanding. He was knowledgeable and courteous.Dear Hudson, Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
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The tech that showed up was the best i have every experienced. He rebuilt the frig and it worked when he was done!! A real professional. Make sure you don't loose him.Hi Thomas, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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this man was on time , vert nice , knew his stuff, solved the problem and also gave me tips what to look for, i would request him again if i need this serviceHi Stephen, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Tech came and took all the parts I received in package deliveries. He said he was instructed to do so by his manager. He suggested I will be receiving a replacement cooktop. I have no info stating so. cooktop has not worked since August 2020.Mark, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team. Further, we see that you have been approved for replacement under Service Order #43929710. As your product is covered under protection agreement, I request you to contact our dedicated Protection Agreements Benefit Administration (PABA) team at 800-927-7836 between Mon-Fri 7:00am – 9:00pm and Sat 7:00am - 7:00pm Central Time.
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My gas furnace backup to heat pump was starting and stopping multiple times before finally staying on. The service tech checked the furnace quickly and found nothing wrong. the heat pump was not checked. My only negative comment is the high cost for this service. $204.00.HI pwarwick, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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I have been having the same problem for years. This time, Sears sent out a different subcontractor who had no idea of my history (not his fault) or the fact that it was a stacked washer/dryer. So he was not able to even look at it because he needed another person to separate the dryer from the washer. Sears is so disappointing.Hello Rana, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Service rep came on time and completed service on dryer.We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Tech kept me posted on ETA. Very courteous and professional.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Same problem is still happening...turned on oven at 4:13 pm...I'm writing this at 4:36 pm and the oven is only at 270 degrees.We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.