Whittier, CA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 129 Reviews
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waited to long for partsJUDY B, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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the work wasvery goddThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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After being without a refrigerator for one month as of today, with appts. using two different service repairmen spread out wks. apart, they finally were able to fix he fridge yet the bottom freezer is still out on our Kenmore Elite. That also means no in-door ice dispenser working. If unable to repair, we want a new refrigerator as this one has given us nothing but trouble and has been a problem from four years ago when we purchased it.Hello Robert, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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it is the first time I use them and they are greatHI CARMEN ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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technician was very helpfulHI RAUL ,Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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I had my original appointment cancelled and had to call, tweet, chat with someone to finally come out a month later. Only to have a guy continually tell me that my ice maker was fine and had no idea why i called. Maybe because i paid $500 for a protection plan. After I made a complaint the send another guy, he comes and doesn't put on the gaskets around my fridge because they weren't put out in the sun, no one gave me instructions. Then to tell me a piece of my ice maker is broken and would send pictures to the company and that someone would get back to me. Here I am with no call but certainly getting a survey which means they've closed the ticket. I'm furious and won't stop until i get to the CEO if I have to. Over a fridge that cost me $2000. I'm sure he has better things to do then worry about people doing their jobs. He's trying to keep people's jobs and you're confirming why Sears has to close doors. Horrible customer experienceFAVIOLA C, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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Still Broken. Never made ice after $400 to fix. Called same day to ask rep to come back out and they wanted me to wait another 10 days after I had to wait for the first appointment.MARY LOU G, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
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I've used Sears Repair Service before. I was satisfied every time.I've used Sears Repair Service before. I was satisfied every time.
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Happy with serviceThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Contract repair was not knowledgeable of the product and had a tough time removing the defective door and installing the new one.TOM B, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.