Tracy, CA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 121 Reviews
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Robert the tech, was very nice and efficient.Dear Stephanie, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Tech, is extremely knowledgeable.We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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He communicated with me via phone before coming over, answered my questions and give me tips to care for my refrig.Thank you {Ellen} for your 5-star rating! We thank you for your business and look forward to serving you again in the future.
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Service representative was very knowledgeable. I felt Sears WAY OVER CHARGED FOR ICE MAKER to remove old ice maker and install new one.. Quoted approximately $190.00 for refrigerator ice maker repair. Cost over DOUBLE that!!!!HI MISTER ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Dynamite service, mean that in a nice way!Dear David, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business! Thanks Sincerely, Samuel G Sears Member Services
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Tech was very presentable , courteous. Answered all my questions,Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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I used them 2 weeks back and the service was bad, the rep came and vaccumed the dryer lint catcher, emptied the water from washer and ran a empty wash cycle to clean inside asked us to do so every week, took a look at our refrigerator and said everything is ok and left, when I mentioned that the washer is making sounds he asked me to schedule another appointment with technical service dept. not sure what is the point of him coming as they could have told us to vaccum and run the empty was cycle for ourselves, we ended up disinfecting all 3 equipment due to COVID-19 which is more work than what the service guy did for the appointment. They could have made another appointment if they cannot fix the issues reported but that didn't happen and now I have to call them again and request for another appointment for later date.Bharath, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
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Heater is working fine since the service, and thank you very much for inspecting and fixing all needed parts in one service visit!! It was impressive that technician has parts available to fix on first visit itself!Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Great job and very polite and cleanHi Nancy, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Called to repair washer previously purchased at sears. Was told they coukd not help because the broken part was no longer made. Still had to pay full trip price even though they could not help. I would have had it fixed. They should have reduced the price since they coukd not help me. Not my decision. Won't shop at sears again ever.Hello Jeff, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.