Tracy, CA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 135 Reviews
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The technician leveled the legs then shook washer and said it’s good. I wanted him to watch a load to make sure and he said you saw me shake it, I’m not staying during a load. I made him watch one spin cycle but it still was not great but he said it’s good. My washing machine still shakes. Extremely disappointed in service and will never use it again.
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Everything was fine.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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I’ve already emailed you a complaint detailing why I was so up set with the service, plus I’ve submitted a google review and answered your text survey. If you really cared how it went, someone would have reached out by now. By the way, I’ve already had someone else come out to check the machine, your tech wasn’t even right about what was wrong about it. The new company not only found the leak, but showed me exactly what was wrong and explained the 3 options moving forward.Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at HomeServiceReviews@transformco.com and we will be able to see how we can help out. Please reference this review in your message, thank you.
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Our tech was great very professional!Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Came last week and left with no resolution to issue. Scheduled new appointment with earliest available 3/2. Hopefully they send more proficient techDear Bob, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at Homeservicereviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Happy did itDear Tai, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Great tech.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Found the problem and verified that the washer was working. good jobThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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After I SPECIFCALLY asked if the repairmen were trained to repair Bosch products and was assured they were, the repairmen who came told me that they could not work on Bosch products. This was the second appointment and after I had purchased the replacement part that the first tech required (AND that part was "marked up" 57%!)Dear Anna, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Mike was amazing! Knowledgeable, friendly and thoroughHello Bonnie, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears! Thank you, Home Service Reviews.