Tracy, CA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 113 Reviews
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Great job and very polite and cleanHi Nancy, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Called to repair washer previously purchased at sears. Was told they coukd not help because the broken part was no longer made. Still had to pay full trip price even though they could not help. I would have had it fixed. They should have reduced the price since they coukd not help me. Not my decision. Won't shop at sears again ever.Hello Jeff, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Good job I am so happy because he fixed the microwaveHi Elias, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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He showed up on time, found the problem right away and fixed it. He wiped up the mess from the melted ice for me and had everything done in a short time. Very knowledgeable and and courteous.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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He was on time and nice.Hi Ramona, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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I was told there was a $99 initial fee. Good with that. Upon arrival told that it was a $350 estimate to fix. Agreed but no quantifying the work except for parts. No hourly cost given. At end it was a $21 part and tech said he was there for about 45 min. Total bill was $317 with $21 part and $50 for cleanup where I gave tech a vac and helped. 317-21-50-99=151 for 45 min. work on top of all your other fees. Not in a position to argue when I need it done but unclear fees that are too much and not fair to customer.MIKE K, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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Really, $400 to repair an $600 repair???We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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The fixed the freezer and then set the third fridge, filled with food to freezer. Woke up the next day to every salad dressing and all condiments and drawers of produce and deli meat and cheese RUINEDHi Staci, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team. We see that your item is covered under Protection Agreement. We request you to please contact our Protection Agreement team @ 800-927-7836.
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We had a tech come out and he explained the issue. Once he left we realized the water/ice machine stopped working. Came back out a few days later and said he’d forgotten to put the line back. Few weeks later the ice machine would jam and we’d have to do manually but then it would return. 2 months later the ice dispenser won’t activate. It still makes ice but we have to manually go in and get it. We have had this refrigerator for almost four years but after year 2 we’ve had to get something fixed every 3-6 months.Hello Fred, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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I want to thank Technician ID 0881885. I apologize I removed the information from phone. This gentlemen is very knowledgeable in his field. He took care of the replacing the runner rollers for the freezer drawer. Then I mentioned the frig/freez is a bit noisy. He located that problem from the back. All back together and quiet..Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.