Thousand Oaks, CA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 299 Reviews
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Arrived on time and the messaging kept me updated on everything. Very pleasant experience. Highly recommend Sears services.Dear Lori, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Frank diagnosed the problem with our washing machine and fixed it quickly.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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The repairman was late but they contacted me ahead of time. The repair was courteous explained exactly what the problem was and how he was fixing it.Dear Eric, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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The company has been servicing our water heater and it has been doing what it’s supposed to do.We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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The technician was professional and knowledgeable.Dear Cynthia, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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I have not heard back from anyone about replacement of my microwave. The Technician place a Service ticket and report to the PCP department. He was great! However no one has contacted me. Please Help with this situation!!!Thank you, Wanda, for taking the time to leave us your rating. We are sorry to hear that you did not have a positive experience with Sears PartsDirect. If you would like us to look into your situation further for you, please visit www.SearsPartsDirect.com and click the chat option on the bottom right corner to speak with a PartsDirect chat representative.
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Compressor was under warranty when it died after only 4 years. $533 for "labor" to replace (part was covered). Looked at searspartsdirect.com and compressor was only $189. 2 hours work to replace. Sears rolled the "free" part into the cost of repair. I'll never buy another Kenmore appliance again.Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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I've used Sears service for many years and felt the technician was thorough and took a good amount of time to complete the service on my washer and dryer. This time the tech said he was a refridge and other services tech and seemed unsure of what to do to service the units. He was nice, but somewhat inefficient. I felt the charges were too much for the service received.Dear Arturo,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Excellent job of repairing my washer last weekDear William, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Great serviceThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.