Thousand Oaks, CA repair reviews

Two hours late . Probably not his fault

It took over a months to fix a dishwasher. Many promises from many people regarding the part and repair/replace. Final story was it would be replaced after 21 business days. On the 23 business day I received a call stating the claim was denied and they found the part. The part did not come in before the service tech arrived. Not sure where the part was. Finally showed up. The technician, Guy, was GREAT!! Final comment, the wait time when calling Sears repair was between 1 1/2-2 hours each time. This is not from COVID-19, this is cause Sears is horrible and doesn’t care anymore. I am a 3rd generation that exclusively purchased appliances from Sears. That ended. Sad, but with Sears retail stores closing and horrific customer service, too many option out there with superior service and not being deceiving to their customer base. Goodbye Sears and R.I.P.!!

We pay lot for service that didnt happen.

The subcontractor that Sears used was terrible. They they made appointments and didn't show up or call. The tech that showed up was rude and disrespectful and didn't listen to our problem just made an assumption. Because of this he had to come back a third time to repair what wasn't repaired on second visit. The final blow was after he took the microwave down from above the range to repair it, he refused to put the microwave back above the range and left it sitting on the counter and left. He said he would be back, He never returned but closed the work order telling Sears that the job was complete. If this is the new standard that Sears is following I would like my Service contact terminated and my monies returned.

stove top back to normal operation.

I’m very unhappy with my overall warranty that I’ve had with Sears they put me off for almost 4 months before one technician finally ordered me a replacement icemaker installed it very happy with the installation though

The service Technician, Guy, was terrific and did an excellent job! He not only cleaned the interior of the clothes dryer but also cleared the external vent. Thanks!

The maintenance helps keep the refrigerator in good working order.

I have always use them and satisfactory results

I rate the service technician a 5 out of 5. The process to get to that point was less than desirable. I am a senior and when doing the chat on-line I was told I could not make a maintenance appointment until I reviewed a utube video, laid on the floor, removed the filter and cleaned it. After that (which by the way was not easy), the dishwasher still did not work. I then tried the on-line chat again to make my appointment but it was not working at the time. I had to call and that was a 1 hour ordeal. The person I called tried to tell me I needed to do more self-service. I finally told her that would not be acceptable and I had already done that and I just wanted a service person to come out. It ended up that the pump needed replacing. I could not have fixed it no matter what. If you pay for a service contract - you should not have to beg for service.