Thousand Oaks, CA repair reviews

Frank was Great! Updated us on his ETA & solved our issue quickly & completely. He knew just he was doing!

Very satisfied with tech Luigi's knowledge -polietness- explained problem - wty plan - personal clean appearance-

Best service person Sears has ever sent - we will ask for Paul again!

The service man Frank was friendly on the phone, but, literally, the moment he left, our washer was run and there was still a leak. His diagnosis was "nothing is wrong". I was disappointed to say the least. He said he did a trial wash cycle, but, I discovered that he actually did not. The second the spin cycle started, the back of the washer started dripping water. I feel like it was a total waste of $89, just thrown out the window.

Service was excellent

27 DAYS without a refrigerator but it is now working. 4 1/2 years into our Master Protection Agreement, the compressor went out. 1) Both customer service and MPA had a 2 1/2 hr wait to talk to a rep. You can leave a number and have them call you back, which I would recommend. (They do call back.) 2) Twice, they tried to bid out the job to an outside tech. The first time, I waited 4 hours at home only to find out that no one picked up the bid. I called Sears back, got the name of the company and, while on hold, called them. The outside tech said he couldn't pick up the bid because the payment wasn't cost-effective for him. The second time, Sears cancelled via email. So, they escalated the issue to a supervisor. A couple days later, the supervisor called and scheduled an appointment with a Sears tech. 3) The Sears tech came and confirmed that it was the compressor. Despite the fact that I'd told the supervisor this was the issue and given the refrig info, the tech didn't get the message. (Apparently, they don't have this feature in their appointment software.) So, he needed to order parts and reschedule. 4) If you are looking to rent a refrig while this is happening, Sears will not approve a rental until someone comes to confirm that the unit is actually broken. Mind you, this was 2 weeks (with 3 teenage boys) without a refrigerator. Once confirmed, they gave me the option of renting, but you have to do it yourself and the reimbursement is retro (submit the receipt, etc.) 5) I was really frustrated because the soonest appointment the tech had available was a month later. The parts arrived after a week (4 parts in 2 boxes). I called back and was able to get an appointment yet that week. 6) In general, the customer service reps on the phone were helpful. It seems like they are constrained by the company protocols and some general system issues. 7) The two Sears techs were great. Very knowledgable and helpful. 8) After no one showed up for the first visit, I called a private tech company who services LG. He could have fixed the refrigerator the next day. I suggested this to Sears, but they were not able to approve this as a viable alternative.

Our service rep was very informative.

Excellent customer service, excellent work.

Repair man was very knowledgeable the repair cost was quite high however, drier was repaired and back in service.

I waited at home for an entire day for the service repair person to show up and they never did. The next day they arrived to a day that was not convenient for me.