Thousand Oaks, CA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 228 Reviews
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I was happy with service, Unhappy with time it took to get service.
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the only problem was with the phone connection...took 3 or 4 trys
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The technician showed up on time (toward the very beginning of our quoted window of time), explained the problem and was able to fix it same day. He called around to locate the part needed so we didn’t have to wait to have it ordered.
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The service person was friendly, knowledgeable, and though! He listened carefully to my concerns and acted accordingly. It's great to have this service!
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Sears repeatedly scheduled days and times incorrectly and provided incorrect subcontractor information no matter how many times I called and walked them through issue step-by-step.Hello Carl, we regret to hear you have not had a good experience with our repair services or phone representatives. We would love to see how we can help you with this issue. Please look out for an email from our Care Team. Thank you.
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On time, explained why we had a problem, “it was us”.Hi David, thank you for taking the time to leave us your rating! We love to see that you had a good experience. We appreciate your business and look forward to assisting you in the future
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Arrived on time, within the quoted time frame. Explained what needed to be repaired and the cost. Very professional. Would definitely use again.
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Fixed everything perfect
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The tech introduced himself, ran the necessary tests, informed me that everything was in order and left promptly. The whole experience was easy.
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The experienced and interpersonally warm Sears Service Technician named GUY #3020 was the most professional provider we have ever had. He serviced our 2 refrigerators, washer, dryer, stove, dishwasher, and microwave. WHEW!! He did an EXCELLENT job and deserves commendation for his efficient and superb service.