Thousand Oaks, CA repair reviews

The technician was very helpful and went through settings on our TV. He checked out our concerns and Made adjustments.

Acceptable

Tech was good but no approval for parts replacement. We were told it would take about a week for an answer if replacement will be okayed. Still waiting. No emojis, really. You people need to lighten up!

I realize Sears has changed. My service was from another company. While the repair was made successfully there was little communication and no signed completion paperwork.

Our warranty service was routed through a third party. Sears repair technicians are the best. The third party had to order the part, wait and reschedule. Sears repair technicians have the part mailed prior to appointment.

Technician was very helpful and gave us great advice.

Malfunctioning again two weeks after service to repair. After repair and three successful washes, the tub is again full of water. The washer will not drain or spin. Paused in the middle of cycle and makes a grinding sound. We tried unplugging it and changing the cycle to drain and spin but that didn’t work either. Now we have to bail water out again. After repair, we noticed damage to the front in the way of a lot of pain scraped off.

Happy with the quickness of scheduling the appointment and the quality of the service.

If you are trying to save money with the call center out of country, you need to seriously rethink that and the CEO needs to get get another agenda besides purposely running sears into the ground so he can sell off properties for his own gain.

They replaced components that were outdated. However, it still makes a loud noise. I'd like to get it fixed, if possible. thank you.