Thousand Oaks, CA repair reviews

Good job !!

Serviceman was very nice, courteous, and helpful ... unfortunately he could not get the part he needed to fix my washer locally.

This was a maintenance service only. The technician was was very nice.

Tech was prompt, clean, thorough, and professional. A++++

I called on May 1st because my 3 year old Kenmore Refrigerator was warm. I live in So California, I did not get a technician out to my house until May 29th. I called numerous times, spoke to Customer Service, supervisors, the Warranty dept. and the Benefits dept. Still was unable to get anyone out sooner. How is this possible. When the technician arrived, he also deemed the to be unacceptable and couldn’t fathom a reason someone could not be there much sooner. He was very apologetic. He did a great job. My fridge is now working properly. He was courteous and polite.

When I booked the appointment, an offer was extended to also have our dryer serviced for an additional $50. I took the offer, however the repair person did not have it on their work order to service the dryer.

It clearly states in the contract that if the appliance cannot be fixed on the first date it will be replaced. It is almost impossible to get an appointment " there are no dates available" The actual repair employee was well qualified and efficient but the process to schedule the therepair was the worst customer service experience ever. After this experience I no longer trust Sears.

The first technician came when they were not even scheduled. The second appt the technician canceled and was sick. When the third appt happened, the service was quick and good. Overpriced for a 10 min repair ($300)

Sears technicians are unable to fix problems. They’ve been out 7 times. Management has poor customer service. Won’t give me new refrigerator, would rather waste my personal time setting up 7 four hour appointments. I will never buy anything from Sears ever again...this is coming from a family who has bought Sears products for many generations.

GOOD SERVICE & WILL USE THEM AGAIN.