Thousand Oaks, CA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 272 Reviews
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We've always had good service with SearsDear Frank, Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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We were very happy with Carlos as he was very attentive and communicative to let us know when he was on his way. He was also thorough with the process and different courses of actions we could have taken. As for Patrick G - he did not communicate with us directly like Carlos did. Sears Customer Service stated that they "pinged" him several times on July 19, 2021 to contact us but he never did. I still need to call Sears Customer Service Management to complain about his service and lack of communication skills and customer service.Dear Michel, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Frank has been here before and is very good plus customer oriented. Thank you.HI Mark,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Very nice service man.Dear Linda, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Fixed the issue quickly and efficiently.We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Service tech ignored the error code (Er rF) on the Fridge claiming the fan is fine. He never opened up the inside of the fridge to check the fan. He replaced the compressor and some other parts, charged us $533 and left. The error code came back a few hours later and the fridge still does not work.HI Kathleen,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Truck problems made him a day and a half late. Get him a new vehicle. He said he hasn't had a new truck in 10 years.otherwise, the service was outstanding.HI ROBERT ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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problem still not resolved. trying to get the range repaired since sept 2020, it is. now feb 2021and still have no answer.Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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Nice technician but my washer machine won’t even turn on now. For the 3rd time in 1.5 months I have to call for service againDear Ashley, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
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Frank was Great! Updated us on his ETA & solved our issue quickly & completely. He knew just he was doing!Hello Michael, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!