Santa Clarita, CA repair reviews

All Reviews are from verified customers of Sears Home Services.
4.4 out of 5 stars

Sort by:
1–10 of 151 Reviews
  1. Terrible service

    Overall rating

    see details
    Sent the wrong service man who was an able to fix the problem. No I have to wait for the right service man our part. Total incompetence.
    GREEN VALLEY, CA
    August 12, 2019
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  2. Great service

    Overall rating

    see details
    Extremely pleased with this technician, very pleasant
    SANTA CLARITA, CA
    July 27, 2019
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  3. Great service

    Overall rating

    see details
    Extremely happy with Scott very pleasant
    SANTA CLARITA, CA
    July 27, 2019
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  4. Worst experience ever

    Overall rating

    see details
    There is always a two week minimum wait for an appointment. Parts took over two weeks to arrive. They poorly estimated this so my appointment got pushed an additional week. Then after their initial visit and diagnoses they cancelled my appointment for over a week out. Finally a month after they originally came out they arrived. Worked on refrigerator and three hours later we heard a loud pop and it broke again. I call first thing the next morning and the soonest they could reschedule was another two weeks out. Ridiculous. After complaining twice to them all they could do was put in a request for my appointment to be moved. I never heard back from them in the time they stared. So I took to their Facebook site and complained. That seemed to make a difference and they moved the appointment 6 days later. Much better than two weeks after. I will never buy another Kenmore product for one thing. My fridge is only five years old yet the compressor made my LG is the issue. Also I don’t ever want to deal with Sears Home Services.
    SANTA CLARITA, CA
    July 21, 2019
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  5. Great service!

    Overall rating

    see details
    We call Sears with every appliance need. Always arrive on time and courteous.
    VALENCIA, CA
    July 08, 2019
    Was this review helpful to you? Yes · 0 | No · 1
    Report abuse
  6. Great service

    Overall rating

    see details
    Serviceman was on-time, professional and polite.
    CANYON CNTRY, CA
    June 17, 2019
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  7. Wish parts could come faster

    Overall rating

    see details
    Overall I like their service but I have waited 2 months for parts for dryer and 3 weeks for washer parts that needs to improve
    SYLMAR, CA
    June 15, 2019
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  8. Excellent service provided by Michael D.!

    Overall rating

    see details
    Michael had to come back 3 times to fix the problem with our refrigerator but he was always pleasant, thorough. courteous and indeed did fix the problem.
    CANYON CNTRY, CA
    June 10, 2019
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  9. Great service

    Overall rating

    see details
    Great customer service
    CANYON CNTRY, CA
    June 09, 2019
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  10. Wonderful service

    Overall rating

    see details
    No problems.
    CANYON CNTRY, CA
    May 25, 2019
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse