San Diego, CA repair reviews

Alberto was a true professional.

The technician reprogram the machine, but told me to get a new washer. You should have activated the warranty then. I am requesting for the refund of the diagnostic fee and activate the warranty immediately.

The first technician said they would replace the compressor and the mother board. Reason being for the motherboard was to run the new compressor better. The 2nd tech that actually did the work only replaced the compressor and said he did not have a work order to replace the mother board. We asked to level the doors so that the fridge would be best insulated. The technician leveled the doors outside of our built in cabinet of where the fridge actually sits. He pushed the fridge back. We pointed out that the doors were extremely un-level. At this point he actually made the doors more un-level than what they were before. He did not correct the doors and blamed our cabinets for throwing the refrigerator doors out of plum which makes absolutely no sense. We also told the tech to be careful for the water line since it’s plastic and he would need to take out the slack from the cabinet it’s running through. He did not listen and proceeded to push the fridge all the way back and left all of the water line squished behind the fridge.He told us it would be fine but that is not what we wanted. He also damaged our cabinetry pushing the fridge back in and left the fridge in the cabinetry very crooked. After he was done doing a very poor job he proceeded to leave the old compressor and miscellaneous parts on the ground by our full trash can instead of disposing of them himself. The technician was very unprofessional, did not care what we had to say, did not listen to our needs, damaged my home, did not level the doors which in that state would let all of the cold air out and thus in time ruin the compressor again and run up my electric bill. He also did not replace the mother board as the last tech said that they would. To top it off he left trash in my front yard. The technicians name is Gary R. He is lazy, unprofessional, incompetent and reckless.

Tech was great polite professional and good worker ..thanks

The Repairman came out again because it wasn't any better from the first time. He double checked everything and tried to do his best but said that there was nothing he could do, that the Refrigerator is just 5 years old and it will not last. We said I could call back again but my warranty is up the end of November and I am tired of getting the run around, especially since Sears obviously sold me a big fat LEMON. I will never purchase another item from Sears. Now I know why you have closed so many stores as you have to because your company is not willing to sell quality any longer, just charge the $1000 and hope the customers purchase.

Muy amables

Tech came back 3 times and 2 items are broken on my refrigerator. Now I have to buy a new one

Service agent friendly but repair didn’t last more than eight hours when system broke down again.

Very professional and polite!

Good preventive service.