100 Inland Center Reviews
Showing most recent reviews from verified customers of Sears Home Services
Barbara C
Enrique was very helpful and went beyond the call of duty to help me resolve my issues concerning the AI system and the part for my washing machine and installing it. Give Enrique a raise! Issues: 1. The part was ordered twice by a technician but was never received. 2. Your AI system is not as functional and helpful as you would like it to be. I needed to talk to a LIVE person not an AI about me not receiving my part in the mail. This was a 2 month ordeal on trying to get this issue resolve. AI is not always effective when it comes to managing details and issues. Customers need to have the option to talk to a LIVE person. Thank you Enrique for your assistance.
Customer service response - Thank you for your review, Barbara. We're glad Enrique was helpful and went beyond to resolve your issues, and we apologize for the inconvenience with the part order and AI system.
Sears Home Services on July 14, 2025
Ignacio G
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on July 13, 2025
Beverly K
He was on time. Very friendly and professional. He was great!
Customer service response - Thank you for your review, Beverly. We're glad to hear you received timely, friendly, and professional service!
Sears Home Services on July 13, 2025
Robert J
Very friendly and professional. Explained trouble shooting procedures and what was done to correct.
Customer service response - Thank you for your review, Robert. We're glad to hear you received friendly and professional service with clear explanations of the troubleshooting procedures!
Sears Home Services on July 13, 2025
Samuel H
José gave a time he would arrive and how long the service would take and he was very accurate with everything
Customer service response - Thank you for your review, Samuel. We're glad to hear that José provided accurate timing and service!
Sears Home Services on July 08, 2025
Renee S
Great Service and Great Techs
Customer service response - Thank you for your review, Renee. We're glad to hear you received great service from our techs!
Sears Home Services on July 02, 2025
Tony C
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on June 29, 2025
Dottie S
Very nice and he was very professional
Customer service response - Thank you for your review, Dottie. We're glad to hear you received professional and nice service!
Sears Home Services on June 22, 2025
steven C
Our technician Mark was very knowledgeable. Mark was extremely nice. Mark was extremely helpful as well.
Customer service response - Thank you for your review, Steven. We're glad to hear that Mark was knowledgeable, nice, and helpful during your service!
Sears Home Services on June 19, 2025
Maggie M
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on June 17, 2025
