Salinas, CA repair reviews

With Sears using outsource companies has made it worse the service was bad the appt time was not met did not receive a call I had to call and was given a couple of numbers to call. When I made the appt I did send a picture to show the part needed when service came out he did not come with part and had to reschedule when he worked on cleaning out filter he broke a piece that had to be replaced with another part that meant another appt. These are some reasons that I will not get service contract with Sears again once that are done.

Tech was fast, professional and explained how he performed his services

The tech explained exactly what he was going to do, took care of business and was very professional.

Had two techs for all appliances and I received excellent service

Our Samsung refrigerator had been giving us problems for months. It would run nonstop and the temperature was up all the time. Repairman Jorge explained the reason what was happening, quoted the price, ordered the part and fixed the problem. The refrigerator is now operating like a new one. Great job!

He knew what he was doing. he did a great job and was professional.

I have been a faithful customer to Sears for years. I have purchased ALL my appliances from Sears. But the way my last service was handled confirmed that I will never buy anything from Sears again. Our repairman didn't even know how to repair a Bosch Dishwasher.The customer service department never followed up on phone calls promised. This was so unprofessional no wonder Sears is suffering. I was told over $700 to repair my dishwasher and he did'nt even have the correct tools. So we have purchased a new dishwasher from another company.

Technician was great. Though customer service was rude. Need training!