Salinas, CA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 99 Reviews
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The tech explained exactly what he was going to do, took care of business and was very professional.
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Had two techs for all appliances and I received excellent service
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Our Samsung refrigerator had been giving us problems for months. It would run nonstop and the temperature was up all the time. Repairman Jorge explained the reason what was happening, quoted the price, ordered the part and fixed the problem. The refrigerator is now operating like a new one. Great job!
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He knew what he was doing. he did a great job and was professional.
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I have been a faithful customer to Sears for years. I have purchased ALL my appliances from Sears. But the way my last service was handled confirmed that I will never buy anything from Sears again. Our repairman didn't even know how to repair a Bosch Dishwasher.The customer service department never followed up on phone calls promised. This was so unprofessional no wonder Sears is suffering. I was told over $700 to repair my dishwasher and he did'nt even have the correct tools. So we have purchased a new dishwasher from another company.Thank you for taking the time to bring this to our attention. We hate to see that you have had an experience like this and apologize for the inconvenience. We will be forwarding this information on to the proper channels for future improvements. We appreciate your business and hope to assist you in the future.
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Technician was great. Though customer service was rude. Need training!
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The tech explained the problem and the cause. We are gratefulto know,.Hello Mary, Thank you for taking the time to submit a review. We look forward to working with you in the future. Thank you for choosing Sears! ^CS
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Hello Rosa, Thank you for taking the time to submit a review. We look forward to working with you in the future. Thank you for choosing Sears! ^CS