Richmond, CA repair reviews

All Reviews are from verified customers of Sears Home Services.
3.9 out of 5 stars

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1–10 of 386 Reviews
  1. Great service

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    Technician came and explain what wrong.
    OAKLAND, CA
    August 18, 2019
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  2. problem still not solved

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    the technicians were kind and courteous. they replaced a major part in the washer but the problem persists (unbalanced loads)
    OAKLAND, CA
    August 14, 2019
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  3. Only took 5 visits!

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    Sears home repair services is a joke. The repair person was great. However, the customer service department is horrible. We had a simple issue where we needed a new heating coil for the dishwasher. I mentioned this to the rep and they said it would be out with the repair person. The repair person came out and did not have th e part. He ordered the part, however, it was not padded, so it was damaged upon receipt. Instead of ordering a new one over the phone, they required the rep to come out again. The rep ordered a new part which finally arrived and was packaged properly. It took almost a month and multiple calls & visits for a really simple issue.
    ALAMEDA, CA
    August 13, 2019
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  4. Very pleased with the service

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    Everything was great. The only thing that I wasn't wild about what after the part arrived and I called to schedule the second repair appointment, the customer service person on the phone gave me an appointment two weeks away. He said this was the earliest available. When I went online, I was able to get an appointment in a few days. My refrigerator was not working well at all, so time was important to me.
    BERKELEY, CA
    August 11, 2019
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  5. Good Service, But Very Expensive

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    I called Sears Home Services for my Kenmore refrigerator that I received second hand. The technician arrived on time and diagnosed a blocked freezer drain. He did a good job with the repair, which took about 30 minutes. The price of the repair ended up being $320, which I thought was really excessive compared to other household labor I have had done. I won’t call Sears again in the future.
    CROCKETT, CA
    August 10, 2019
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  6. Great service

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    Very focused
    RICHMOND, CA
    August 08, 2019
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  7. Awful

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    Does fix dryer
    EL SOBRANTE, CA
    August 06, 2019
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  8. Issue resolved!

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    On Wednesday, the Sears technician came and fixed the problem with our dryer.
    EL CERRITO, CA
    August 03, 2019
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  9. Will use Sears service again

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    Didn't over sell us and got our machine up and running again!
    CASTRO VALLEY, CA
    August 01, 2019
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  10. Great service!

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    Amazed that he could fix a 2005 Fridge. So happy with the outcome. Thank you!
    OAKLAND, CA
    July 30, 2019
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