Richmond, CA repair reviews

He found the problem with the dryer

The first technician implied the refrigerator and freezer stopped cooling because we were “not closing the door all the way” and because there was some dust on the fan coils. He finally diagnosed the problem with the help of someone on the phone. The second technician installed a new compressor and condenser, but that didn’t solve the problem. The soonest another person could come out was 4 days, after which I will probably have wait another week for more parts. I am now well over 2 weeks without a refrigerator, have food stored all over the neighborhood so I don’t lose it, and have spent close to $200 for ice. I think your technicians need to carry parts on their trucks so they can fix whatever problem they run into. Having to wait a minimum of a week for parts and another repair person is not good service.

The technician arrived without the proper tools required for the service we scheduled and left a mess of dryer lint everywhere.

We used them last week. The tech was knowledgeable but the price was excessive.

They were efficient and knowledgeable about the problem...

I will never call Sears service department again. I was not explained the fees and was completely taken by surprise at the total cost to replace a $13.00 fuse. $299.00 for 1/2 service is over the top.

POOR SERVICE.. TECHS DON'T LISTEN. THIS REFRIGERATOR HAS DAMAGED MY FLOOR, FOOD LOSSES. THEY DON'T WANT TO REPLACE

RARELY FELT SO DISRESPECTED. TRYING TO GET MY DISHWASHER REPAIRED SINCE ABOUT 6 WEEKS. OF COURSE, I ALREADY PAID ON THE FIRST DIAGNOSTIC VISIT. TECHNICIAN PATRICK Y. FAILED TO SHOW UP 3 TIMES!!! EVERY TIME I TOOK OFF WORK. WRONG PARTS WERE ORDERED AND TAKEN AFTER AN UNANNOUNCED VISIT, THEN NEVER RECEIVED THE CORRECT PARTS. STILL WAITING ON HINGES, WHICH APPARENTLY CANNOT BE ORDERED BY THE SUPPORT TEAM, BUT ONLY BY ANOTHER HOME VISIT BY A TECHNICIAN WHO DOESN'T SHOW UP. SEARS USED TO HAVE TECHNICIANS THAT KNEW WHAT THEY WERE DOING. NOT ANYMORE! I ALSO HAD A REFRIGERATOR REPAIRED AND THE TECHNICIAN CLAIMED THAT IT DOES NOT GET COLD ENOUGH ANYMORE, BECAUSE THE FRIDGE IS OLD AND THERE IS NOTHING HE CAN DO ABOUT IT. HE STILL CHARGED FOR THE REPAIR.

I used the service yearly to keep my appliances functioning! Great Job!!!

I used the service yearly to keep my appliances functioning! Great Job!!!