Richmond, CA repair reviews

No video!!!

excellent service.

The Sears salesman who sold me the warranty forget to use two little words in describing what would happen on my first service before my warranty went into full effect in 30 days. The service man performed a cleaning and maintenance on the washing machine without our permission and charged us $50 for it but did not itemize it on the bill so we didn't even know we were paying for it. When I tried to contact his office the recording said it would be a 134 minute wait. When I tried to cancel the warranty and get my money back on the transaction I was transferred multiple time and one person whom I finally reached actually disconnected the call when I started out by telling him of my problems and why I was cancelling the contract. When I gave up my efforts for the night I called back the next day and got a person whose name and voice seemed to be the same as the person who hung up on me though he says he was not the one. Recordings will establish that but I doubt Sears will bother. I documented all of this on September 13, 2021, and emailed it to the address given me by one agent. I was told by her and one other person I would get an answer in 24-48 hours. It is now September 16 and I have heard nothing. The serviceman was due between 3:19 and 4:33 p.m. if I recall correctly. He arrived at 2 p.m. and pressed us for a decision saying he had limited time. When I complained about the discrepancy in charges for the call he talked to his supervisor (I did not) and he told me essentially to take it or leave it. I had him do the work and figured I'd sort it out afterwards. How foolish I was to think that. Nothing is sorted at this point.

Sears came to diagnose and hopefully fix my dishwasher. After about 6 minutes the repair man said it was beyond repair. And then charged me $180!! Later, I see than other local appliance services charge $90 for a service call. I emailed Sears to see if they can adjust the bill but no response. Check out other repair services before you use this one.

Washer problem misdiagnosed = add more visits to laundromat. Hope it works this time

Tech Tom was rushing. He didn't put the clothes washer back correctly and it's leaking. The Tech after him (Joshua) noticed that the Thermistor was missing (Tom had replaced the Water valve gasket and somehow lost/did not replace the Thermistor). Sears said the Thermistor would arrive in 20 days. I bought it myself and got it here in 3 days. Sears Customer Service is not helpful & doesn't recognize that this is a major inconvenience that isn't my fault. They really don't do anything to "make it right." e.g. no rush service. I had a third appointment for Monday (no show), Tuesday (no show). Friday is the earliest they can do and they are really not helpful to get my machine working again when the fault is theirs. Today I notice Josh pinched the Pressure Sensor Hose when he reassembled! Great. I'm not going through this bs again so I'm buying that part myself and paying for 2 day shipping to get it here by Friday because if I make Sears do it, it will take 3-4 weeks and I need some clean clothes!

Above and beyond service from Josh the Sears repair man. He came back with the replacement part for my Maytag dryer on time as promised. I was able to keep my appointment and I was on time. Thank you Josh for providing great customer service for Sears.

Impressed that necessary parts were delivered to service provider. He was also very neat and respectful.

Good, friendly and knowledgeable service.

Good so far