Richmond, CA repair reviews

Technician came and explain what wrong.

the technicians were kind and courteous. they replaced a major part in the washer but the problem persists (unbalanced loads)

Sears home repair services is a joke. The repair person was great. However, the customer service department is horrible. We had a simple issue where we needed a new heating coil for the dishwasher. I mentioned this to the rep and they said it would be out with the repair person. The repair person came out and did not have th e part. He ordered the part, however, it was not padded, so it was damaged upon receipt. Instead of ordering a new one over the phone, they required the rep to come out again. The rep ordered a new part which finally arrived and was packaged properly. It took almost a month and multiple calls & visits for a really simple issue.

Everything was great. The only thing that I wasn't wild about what after the part arrived and I called to schedule the second repair appointment, the customer service person on the phone gave me an appointment two weeks away. He said this was the earliest available. When I went online, I was able to get an appointment in a few days. My refrigerator was not working well at all, so time was important to me.

I called Sears Home Services for my Kenmore refrigerator that I received second hand. The technician arrived on time and diagnosed a blocked freezer drain. He did a good job with the repair, which took about 30 minutes. The price of the repair ended up being $320, which I thought was really excessive compared to other household labor I have had done. I won’t call Sears again in the future.

Very focused

Does fix dryer

On Wednesday, the Sears technician came and fixed the problem with our dryer.

Didn't over sell us and got our machine up and running again!

Amazed that he could fix a 2005 Fridge. So happy with the outcome. Thank you!