Pasadena, CA repair reviews

The repairman said the clothes washer repair would be cost prohibitive and just returned the unit to the condition it was in when he started. He said someone from the service would call in a week to arrange replacing the unit.

As always excellent comms and service.

Technician came at 1:00pm to diagnose the problem which was the dishwasher stops in the of he wash cycle. Started the 60 minute Express wash and said it's working & told me he other appointments & was going to leave. I asked him to stay because the dishwaher is going to stop but he left anyways without fixing/diagnsosing te problem. he left at 1:23pm & @ 1:31pm the dishwasher stopped washing and powered itself down like I have been saying but I can't get a replacement because the technicians claims it works & has replaced every part on the machine with no luck of fixing it. Either the Samsung Model# DW80M9960UG is a lemon or SEARS's is playing games and not take responsibility for the products the y sell. The technicians have all been super unhelpful & worried about number of calls they have to complete in a day.

While the repair generally was very good, it was delayed for four hours. Also, a related problem has now arisen, requiring another visit. Also, annoyingly, these trying "writing guidelines" keep popping up and getting in the way..

Hercules was and is a perfect representation for Sears. He was friendly, did his job quietly, efficiently and professionally. He jumped in to help clean up, even though we said we would do it. His courtesy and explanations of what he was doing and what we needed to have done was clear & precise.

Figured out how best to fix chronic issue

Great service

Great service

Great serviceAre use my washer and dryer all the time great service

Received good service from the Sears authorized repair man.