Pasadena, CA repair reviews

I have a 19 year old Kenmore washer that I refuse to replace. So long as the Sears repair men can fix it, I will never replace it!

☆ Good job.

So far everything is normal

My technician was the best. He knew exactly what he needed to do and did just that in an expedicial manner. I was very happy with his work and he was courteous, respectful and professional.

I purchased a $600 warranty that covered several appliances. When the refrigerator team came out to diagnose and order parts, they offered to check work done on my washer the day before, and provided dryer maintenance.

Not satisfied at all!!!! I initiated my warranty service request on 12/31/18, been without a frig/freezer since then, had 2 service calls (1/3/19 & 1/16/18), had to fight hard just to get those appts, still no repair due to poor service and communication, and now being rescheduled for 2/7/19- which will be 6 weeks without a frig... if it actually happens then. All just to replace the in-stock compressor. Lost $400 in food,eating out for most meals, have to buy ice every other day, and living out of a cooler since 12/31/18 with no end in sight. Completely Unacceptable. Buying a Sears Warranty is a wasted financial investment... do not recommend.

Technician knew exactly what to do and did it quickly.

1 technician service 5 appliances due to sick call offs