Pasadena, CA repair reviews

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I had a wrong repairman come. I was not home, so my husband was dealing with the repairman. I called in about my dishwasher not my washer!! The washer worked just fine. The dishwasher does not!!! I have to call for another appointment.

In attempting to schedule a repair appointment, and we maintain a service agreement, we were disconnected 3 times. Communication regarding service appointments continue to be sent to a person that is not us. We have tried to resolve this with sears but the incorrect email address must be somewhere in their system as Sears repair department continues to send out notices to a person not a member of this house hold.

Our technician was one of the best they've brought out. Thorough. Really listened. And he actually repaired what we needed. :D

The young man that came through excellent job .

Almost everything went well. Scheduling changes had me flustered for a short time. It all got worked out but at my age I wasn't happy about the temporary mix up!

Our Sears technician was able to spot a loose connection and solved the problem right on the spot and fixed our dryer. No waiting!

My dishwasher would not do a wash cycle. It would fill then immediately drain. The service people who came identified the problem, ordered the part and fixed it within a few days. I am very happy with the service.

He was prompt and very efficient.

Tyler was on time, knowledgable and showed me different aspects of the job. He was clean, tidy, and Sears should be proud to have him as an employee.