Palm Desert, CA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 299 Reviews
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Service person came to do yearly maintenance service, now the soap does not dispense into the washer.Dear India, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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I used them last week and so happy I didiDear Sharyn, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Quick and effectiveThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Knowledgeable technician and knew immediately what trouble was.HI Marjorie,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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I had two service men come to fix my washer door. They were both polite and seemed to know what they were doing. I was told I didn't need one of the parts ordered and would get a refund. Waited a month before calling in search of said refund only to be told it was never processed and I will now have to wait another month before I even see it in my account. This is unacceptable bad communication on Sears part. Disappointed and only gave this 2 stars due to the courteous service men.Dear Paul, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Efficient and done!Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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The tech was competent. But $288 to change a fuse was extremely exorbitant.Dear Terry, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected in regards to cost of the service. We appreciate any and all feedback from our Members and will share your experience with our service team.
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Nothing gets done. No updates. Dishwasher still broken. No follow up of any kind.Dear DIANA , We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at homeservicereviews@transformco.com with your name, address, and phone number associated with your account. Thank you. Thanks Sincerely, Samuel G Sears Member Services
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Sears was able to get my part in 3 days, when I was waiting on another company to get the part since late December.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Very knowledgeable great service technicianDear Elizabeth, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!