Northridge, CA repair reviews

All Reviews are from verified customers of Sears Home Services.
4.4 out of 5 stars

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1–10 of 178 Reviews
  1. Terrible service

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    I asked to replace the filter and it was not done.
    NEWHALL, CA
    August 14, 2019
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  2. Technician disinclined to work

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    He entered my home, found out it was a water dispenser problem, and said it was probably the water line so he could do nothing about it because he's not a plumber WITHOUT EVEN LOOKING AT MY FRIDGE.
    NORTHRIDGE, CA
    August 09, 2019
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  3. Thank You

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    Patrick was incredible. Fabulous job
    SIMI VALLEY, CA
    July 29, 2019
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  4. Will not recommend Sears home services

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    I had to wait 6 weeks to get my refrigerator repaired. Eight days to get a service diagnostic day. Two weeks for parts and two week to get a technician to my house to fix my refrigerator. Ridiculous! Customer service was courteous but sure didn't try to get me an earlier appointment. No phone call, no message at least to demonstrate something was being done to get me an earlier time. Not even an offer of a discount off my bill for my inconvenience! Sears is definitely not the same company I was used to. The technician servicing my refrigerator was very nice and did a good job.
    NORTHRIDGE, CA
    July 27, 2019
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  5. Repair tech was great

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    Repair tech was on time, knowledgeable and quick.
    SIMI VALLEY, CA
    July 13, 2019
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  6. excellent repairman but...

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    The repairman who came has an excellent knowledge of Sears products. However after changing a part 3 days later I have the same problem (leaking). We have an OLD machine so that might be part of the problem.
    NORTHRIDGE, CA
    July 05, 2019
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  7. Service Rep called ahead so I knew when he would arrive.

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    Service was done quickly and efficiently.
    SIMI VALLEY, CA
    June 27, 2019
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  8. Great and knowledgable

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    Fixed and working fine
    NORTHRIDGE, CA
    June 26, 2019
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  9. Great Service

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    The Service Tech was very knowledgeable, diagnosed the problem as the compressor and assured me that he would order the part and get back to me as soon as the part arrived. A week later he called, let me know that the new compressor had arrived and came back to fix it. The refrigerator is now working again. He did a great job.
    NORTHRIDGE, CA
    June 24, 2019
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  10. service tech good

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    He came temporarily the problem was fixed but needs to come to completely fix the problem
    GRANADA HILLS, CA
    June 24, 2019
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