Northridge, CA repair reviews

I asked to replace the filter and it was not done.

He entered my home, found out it was a water dispenser problem, and said it was probably the water line so he could do nothing about it because he's not a plumber WITHOUT EVEN LOOKING AT MY FRIDGE.

Patrick was incredible. Fabulous job

I had to wait 6 weeks to get my refrigerator repaired. Eight days to get a service diagnostic day. Two weeks for parts and two week to get a technician to my house to fix my refrigerator. Ridiculous! Customer service was courteous but sure didn't try to get me an earlier appointment. No phone call, no message at least to demonstrate something was being done to get me an earlier time. Not even an offer of a discount off my bill for my inconvenience! Sears is definitely not the same company I was used to. The technician servicing my refrigerator was very nice and did a good job.

Repair tech was on time, knowledgeable and quick.

The repairman who came has an excellent knowledge of Sears products. However after changing a part 3 days later I have the same problem (leaking). We have an OLD machine so that might be part of the problem.

Service was done quickly and efficiently.

Fixed and working fine

The Service Tech was very knowledgeable, diagnosed the problem as the compressor and assured me that he would order the part and get back to me as soon as the part arrived. A week later he called, let me know that the new compressor had arrived and came back to fix it. The refrigerator is now working again. He did a great job.

He came temporarily the problem was fixed but needs to come to completely fix the problem