Newark, CA repair reviews

With a window of 8 - 12 I was looking that I would be at 12 as I had only called about 4 days before - I was very pleased when the knock came at 8:15 - very pleasant person - felt good to welcome him into my home - a big Thank You to the person who found the parts needed I really didn’t want to deal with bringing in a new piece of equipment.

They were very efficient. And very professional. Great job!

The repair people were great. This is not the first time they have come to my house and each time they are very efficient and polite.

Eugene found a fan problem which was missed by your previous technicians. He finally fixed our dishwasher problem.

I thought I would need to replace my washer/dryer combo. John and his partner were great! I have the same unit but it is as good as new again! New parts were installed and I am happy I did not need to buy a new washer/dryer.

Our dryer stopped working. It took 5 visiis to get it repaired. This extended the repair to a total.of 6 weeks. The first 2 visits were subcontracted out by Sears: Visit 1: (6/22) He said the thermal fuse had blown and replaced it. I asked him whether I should worry about it happening again. He said it shouldn’t be a problem. It blew again on the first load! Visit 2: (6/27) He arrived with no fuse, and then left! Visit 3: (7/3) He replaced the fuse and ran extensive tests (he said). It blew on the second load. Visit 4: (7/12) He ran tests using an ammeter and didn’t replace the fuse. He was thorough and determined the thermostats were not functioning. He said parts would be mailed and I could arrange a visit when I received them. Visit 5: (7/30) He was sceptical of the diagnosis but grudgingly replaced the parts. He said he tested it but I don’t think he ran a load in the time he was there. Result: The dryer now works correctly, two months after I first phoned it in!

When the repair person came, he determined that new parts were need and placed the order for the parts. The parts came and were installed, but a part was missing. He placed the order for the new part and scheduled an appointment. The part came and I called to confirm appointment. We waited for the repair person, but nobody showed . As it turned out, the customer service representative did not schedule the appointment. Called service number on the day of my appointment and they told me that my appointment was not on the schedule and that they could not help me. They then schedule another appointment a week later which left us without a washer for another week for a total of two weeks. Overall, the service repair person was very good, but setting up appointments were terrible.