Newark, CA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 203 Reviews
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I used for the service for my appliance service and repair service. Reliable Service.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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We requested replacement refrigerator to no avail!Dear Gail, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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No CommentThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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I called out for having the service to repair my firdge/freezer and had the service delayed again and again and finally completed after 10 weeks! Can you believe that? It is the technician named Ismael delayed the work! He is so rude and doesn't care and clean up. He said he would order parts, but he didn't, leaving us with empty hope. Finally we had to call again to restart the process of the repair request. This is the person I want to report and complain about! I am so disappointed bout the service provided by Sears!Dear Lisa, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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The light has been broken since the tech left, but I thought, "Well, as long as it's not ruining clothes anymore." Except it is. I just washed a load of brand new baby clothes and found one stuck in the dryer drum and a chunk of another hanging off the lint trap. So now we're out the cost of repairs plus the cost of whatever damage it's done to the clothes.Dear Ashley, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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Sears has always been dependable, in products & service, ill always come back.We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know, we appreciate any and all feedback. Thank you for choosing Sears Parts Direct!
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You did a good job on the repair, but the estimated time of arrival was way off. When you narrow the arrival time on the day of the repair, it should be more accurate. The service person arrived about an hour after the time indicated.Dear Anne, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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The technician knew exactly how to repair my washer and did it quickly and efficiently.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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The technician went straight to the root the problem and had it fixed in just a few minutes. My refrigerator is working like new again.Raymond, we are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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called for return thinking they would return next day, took another week for an appointment. Hopefully they will complete repair so I can have a freezer!Abie, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at homeservicereviews@transformco.com with your name, address, and phone number associated with your account. Thank you.