Newark, CA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 154 Reviews
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Bad service didn't even check anything and made a diagnosis then said 109 dollars and to fix it would be like 400 dollars worst person I ever had said this community is good here in Fremont cause all business owned by the Indian culture really !
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the technician who came to repair the fridge was good and very helpful. But the refrigerator was still not working by next day. I called and was told the earliest the next appointment can be given is a month later. How can I survive without a fridge for a month? I immediately cancelled the home service that I had just signed for, and now I was told that the appointment will be escalated. Nothing so far. I am never going to work with Sears, I wasted my money calling you. I am now going to ask a local repair service to help me fix my fridge.
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Sears has sent a technician on 4-5 occasions over the past 10 days. The motor has been replaced, yet the washer still does not work. Another appt scheduled for 6/27.
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Called first to advise arrival time. Great.
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The rating is based on WHOLE poor experience (45+ days) because is some HORABLE techs, some SEARS customer service reps, multiple missed appointments, Only two techs even took time to try an diagnose the issue. Most just want to order a part and leave. One replaced and part and left without even testing to see if fix it. I give KUDOs to the final tech who finally got the machine working. He had been out twice and took time to diagnose and test and verify. I've waited a couple of weeks before reviewing to use the machine a few times to verify myself it is working. I believe that A&E took advantage of Sears. Sears should audit what they did. Some tech were there less then 10 mins.We're sorry that you did not have a good overall experience with us. Thank you for your feedback. We appreciate your business and will forward your comments to the appropriate team.
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Thoroughly satisfied.
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The technician was very nice and my micro "seemed" to work. The next morning I tried to use it and it turned dark and was shooting blue sparks. Needless to say I unplugged it and now have to wait 3 MORE WEEKS to get it fixed for the THIRD time.We're sorry that your microwave wasn't fixed properly. We have sent you a separate email requesting additional information.
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Happy with results
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Easy to deal with..
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It runs as settling temperature, so far so good