Newark, CA repair reviews

Scheduled appointment was timely

I thought I had to replace the dishwasher but the technician figured the issue and fixed it.

Good Service,

Bad service didn't even check anything and made a diagnosis then said 109 dollars and to fix it would be like 400 dollars worst person I ever had said this community is good here in Fremont cause all business owned by the Indian culture really !

the technician who came to repair the fridge was good and very helpful. But the refrigerator was still not working by next day. I called and was told the earliest the next appointment can be given is a month later. How can I survive without a fridge for a month? I immediately cancelled the home service that I had just signed for, and now I was told that the appointment will be escalated. Nothing so far. I am never going to work with Sears, I wasted my money calling you. I am now going to ask a local repair service to help me fix my fridge.

Sears has sent a technician on 4-5 occasions over the past 10 days. The motor has been replaced, yet the washer still does not work. Another appt scheduled for 6/27.

Called first to advise arrival time. Great.

The rating is based on WHOLE poor experience (45+ days) because is some HORABLE techs, some SEARS customer service reps, multiple missed appointments, Only two techs even took time to try an diagnose the issue. Most just want to order a part and leave. One replaced and part and left without even testing to see if fix it. I give KUDOs to the final tech who finally got the machine working. He had been out twice and took time to diagnose and test and verify. I've waited a couple of weeks before reviewing to use the machine a few times to verify myself it is working. I believe that A&E took advantage of Sears. Sears should audit what they did. Some tech were there less then 10 mins.

Thoroughly satisfied.

The technician was very nice and my micro "seemed" to work. The next morning I tried to use it and it turned dark and was shooting blue sparks. Needless to say I unplugged it and now have to wait 3 MORE WEEKS to get it fixed for the THIRD time.