Long Beach, CA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 612 Reviews
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Took time to explain and demonstrate the cause of the issue. Very friendly and knowledgeable!Dear Carmen, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Satisfied, excellent techWe are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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I made an appointment & they didn’t show up! Had to reschedule 5 days later & the guy told me to unplug the refrigerator for 48 hours & then it would work. Didn’t even look for plug to disconnect. He was there a maximum of 10 minutes.Dear Lori, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
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Technician was professional, courteous and knowledgeableThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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I called and got a master protection agreement annual service done in very short order. They came out two days after I called, they were on time, they called ahead, it was done well, and I have no complaints.Dear Anne, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Technician was very knowledgeable and took care of the repair very efficiently.Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
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still with out a dryer 6 months later. tech did not have the needed part even though faulty part is very common for my machine. made no attempt to locate part outside his circle. left, made no recommendation. was only equipped and concerned with collecting his fee up front. was not the same level of service i received years ago and expected this time. am looking for some other repair service. i need a dryer that works.Robert thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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Great Service. Unfortunately the appliance is a Lemon. Finally after countless years and costly repairs, Sears has agreed to replace it instead of continuing to replace the same parts, time after time.Dear Richard, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Fixed one problem but the initial problem of "no ice" is still a problem. We'll need another visit.Dear Teri, Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
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I had what I thought was an odd dryer problem and would probably have to replace my dryer. The dryer worked fine but small things got caught. A metal pant hook got caught and completely ruined two new sweaters by pulling threads. Rodolfo replaced some kind of felt band. He had the entire drum out of the dryer and thoroughly vacuumed everything. I was impressed.Dear Shirley, Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.