Long Beach, CA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 648 Reviews
-
Great serviceWe are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
-
Justin, was right on time very courteous he explained that the part was no longer available and I was disappointed but he did a great job.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
-
IT WAS NOT A "REPAIR" I HAD AN ISSUE RE MY ONE SHELF THAT FROZE EVERY THING ON THAT ONE SHELF! I HAD TO TOSS FOOD OUT.....NO EXPLANATION.Dear Elaine, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
-
The technician arrived on time, explained the problem and repaired the machine.Dear Mark, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
-
Scheduler interrupted technician and was arguing about which job to do first which took the technician longer to do their job to ultimately find out they don’t have the part available How about discussing your scheduling prior to your repair appointmentDear Robert, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
-
What do you want me to say except this is taking more than three minutes. You don’t value my time. One minute would be greatDear Carol, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
-
Initially the repairman thought the washer problem was the pump under the washer. When he turned on the hot water faucet in the kitchen and bath, no water came out, but the cold water did. He then diagnosed the problem as the tankless water heater system that was not sending hot water to the washer to complete the wash cycle and the washer pump was not the problem. I called my electrician who found a bad wire in the tankless system and replaced it. Thankfully, the Sears repairman was honest and knew his business. I will certainly use you again when needed.We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing SearsPartsDirect for your part needs!
-
Our dishwasher stopped working as soon as the service person left. He had replaced the existing thick, heavy duty appliance power cord with a computer power cord that was about 1/3 as thick, and because the computer cord wasn't as long as the appliance power cord, he added one of those multi-outlet extension power cords to it so it would reach the outlet in the under-the-kitchen-sink cabinet! I can't believe this should have been allowed. And of course, as soon as he left, it quit working again.Dear Laurie, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
-
Used them a couple of months prior to this service call.We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears PartsDirect for your part needs!
-
The technician, Jose, was exceptional and on time. He immediately diagnosed and took care of our clothes washing machine problem.Thank you for sharing your great rating! We thank you for choosing Sears PartsDirect and hope you recommend us to your friends and family.