Long Beach, CA repair reviews

Delivery technicians were professional and helpful with set-up

The technician was sending the old part trying to take the rust from the metal part. So he put part of the old part on my refrigerator, and it took him half hour to send it;-( He arrived at my house around 10:00am and left after 12:00 noon. I told him that I had hung to do. He also took my phone. I told my son to call, and I heard it ringing outside. Then he said that he took it by mistake.

I couldn’t be happier with your service. On time, tech knowledgeable, parts available, done.

The technician just went right to work giving us a maintenance service.

The technician was on time and knowledgeable. Called before arriving and gave us some tips to keep our washer clean. However he did not replace the hoses as the person at the service center said was covered under warranty. He said the hoses were the customer's responsibility. I changed them out myself. I would give the tech a five star but only three for overall experience.

I used there service a few days ago and carlos is so friendly

I'm happy Sears Service is still available and my warranties are still valid.The water filter holder leaked while replacing the new filter. It took a week for Sears Service to be scheduled for the repair. I was thrilled the technician solve the problem very quickly, but delighted he had the replacement part on the truck. The part fixed the leak and I had my filtered water back on. Thank you Sears Service for having this excellent technician on your staff.

Explain everything I needed to know!

The refrigerator

I’ve been having the SAME REPAIR SERVICE on my refrigerator for MORE THAN 3 years and Sears STILL WILL NOT REPLACE IT!!! Why???? It’s a LEMON!!! When will you REPLACE IT???? Look at the HISTORY of the SAME SERVICE. I’ve made ANOTHER SERVICE APPOINTMENT!!!!!!