Glendale, CA repair reviews

I like how he did the job

He told me you have to talk with previous technition to solve a problem and on top of it i have to do a balanced regular washing witch was a Nes for me please send me some one who understands the problem I tough you guys are the best that’s why I purchased insurance trough you guys

Our front load washer's door was busted and leaked water. My request for service was scheduled, then I used the online scheduler to get a sooner date. My appointment time was called and confirmed for 8am-12am. I called at 11am to check the status and I was told my appointment was delayed until 1:30-2:30pm. I called again after 2:30 and was told I hadn't yet been rescheduled for another day, so the technician may still come. My employee waited around until after 9pm. No one arrived. They eventually rescheduled us for a week later, just to have the technician come out and tell us the door was broken and he needed to order a new part (which we already knew). We then waited an additional week for the part to come in and have another appointment, for which we received no confirmation phone call the day before. The service has been incredibly frustrating. Each time I've called to talk to a rep, the automated service tells me there is no appointment associated with my account. The washer is used at our gym to clean towels and provide towel service. To be without a washer for 2.5+ weeks causes huge issues with the flow and functionality of our business and the lack of communication from the service reps and service technicians only makes it more irritating. It has happened multiple times before in getting service appointments and is incredibly poor service that we wouldn't recommend.

The good part was that the repair service called me to move the date up for the initial repair by a week. The bad part is that we received a call to schedule a 2nd repair date to install some additional parts that had been ordered even though the technician hadn’t told us any additional repairs were needed. We arranged to be home as required, and when the technician came over, he didn’t do anything at all. He just asked us if the washing machine was leaking. When we said it wasn’t, he said ok and left. Why did we need to leave work to be home for a second visit just to be asked if the washing machine was leaking? Frustrating. I called the repair service to let them know, and they said they would inform the manager.

Initial repair date was set for February 15th however the repair was completed March 28. It took almost 6 weeks to get the parts and get the repair done. Too long and unacceptable. Will not use this service in the future once my warranty period expires. This service should have been done in one week or less. No sense of urgency. Also I will not purchase appliance warranty from Sears or anybody else in the future.

repaired wash few days ago job well done thank you

The issue was not resolved! They're returning 12/28 to try again. Disappointed to say the least.