3636 N Blackstone Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Francine C
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on July 15, 2025
Mark N
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on July 13, 2025
Manuel L
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on July 10, 2025
Cle C
Refrigerator freezer door kept popping open then the door wouldn't open on one side. Bruce was very transparent, informative, professional and communicated concerns clearly. Bottom line, there were too many unknowns about the repair, parts and availability so the insurance company decided they did not want it repaired.
Customer service response - Thank you for your review, Cle! We're happy to hear Bruce was transparent, informative, and professional in communicating the concerns with your refrigerator freezer door.
Sears Home Services on July 10, 2025
Gerry W
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on July 07, 2025
HumbertofTb.6 M
Customer service response - We appreciate the 5-star rating ! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on July 02, 2025
John E
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on June 29, 2025
Kristina G
Excellent service!!!
Customer service response - Thank you for your positive feedback, Kristina! We're happy to hear you received excellent service.
Sears Home Services on June 26, 2025
Steven B
Pablo did a great job of explaining his services and diagnosed my refrigerator's problem. He was meticulous and quick ... Very courteous!
Customer service response - Thank you for your positive feedback, Steven! We're happy to hear Pablo was meticulous, quick, and courteous in diagnosing your refrigerator's problem.
Sears Home Services on June 22, 2025
Alexis G
Bruce was excellent!! However before Bruce (tech) came to fix my fridge. I called in May 14-25 on May 22-25 Dennis came and ordered the parts (4) which came within the week. I was without a fridge for a month and a half, in between times I’ve had 6 reschedules. It was hard getting thru to someone and when I did the language barrier was very difficult to understand. I felt I wasn’t being heard and when I asked to speak to a supervisor I was told I was or they didn’t have one. When I to talk to the cancellation department they would not transfer me IT WAS A STRUGGLE!! Now today June 19-25 Bruce was such a blessing and fixed my refrigerator 🤗! THANK GOD!! Thank you Bruce, God bless you!! To Sears department; I really hope you fix this problem it’s not right we make our payments just to go through the hassle. I’ve heard people in the background when I was on the phone it seems like other customers wanted to cancel yet the customer service was very rude. Irene Garcia 6/19/2025
Customer service response - Thank you for your feedback, Alexis. We're happy to hear Bruce was able to fix your refrigerator, but we're sorry for the difficulties you faced beforehand. We appreciate your patience and will work to improve our service.
Sears Home Services on June 19, 2025
