Cerritos, CA repair reviews

I think hink he eas about one of the best tecs I’ve had with Sears. Prompt, courteous, knowledgeable...

Refrigerator is still not making ice for injured students!!

He was courteous starting on the phone call to notify me of his arrival the while time until the good bye at the door. He took my dryer apart which the previos repair representatives never did, and he explained everything clearly step by step as he showed me what had to be done. He even vacumed where i could not reach for my self.

The service tech arrived on time and completed the work in a timely manner. However, when I checked to make sure the temperature was set correctly, the temperature control could not be adjusted. I caught the tech just before he drove away and asked him to check it. He pulled the refrigerator out and unplugged it to see if he could reset the newly installed part. It did set it for about 5 minutes and then went back to now allowing me to adjust the temperature. I had to call Sears to let them know a defective part had been installed and needed to be fixed. I have to wait 30 days for a tech to come look at my refrigerator.

The technician did a great job! We were disappointed, however, in how long it took to get an appointment. We waited nearly a month for service on our dishwasher.

Very happy with service tech. he was very knowledgable.