Cerritos, CA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 374 Reviews
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The technician was transparent about what he was allowed to do, he quickly performed the maintenance with explanation, and even warned about unscrupulous companies.Dear Steve, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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I bought this refrigerator 19 months ago and I’m having problems with it and now they want 390.00 to fix it so I refuse to have it fix. The worker played with the water filter and looked at his phone called a co-worker to ask questions, and gave me amount so I was frustrated because I didn’t think he did enough to find out what was wrong with my refrigerator and still charged me 79.99 for nothing there was no clean up cause he did no work.Dear Helen, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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Justine was helpful and polite. Now if I could get my ref. Fix that would by great. Doors not even and inside makes noise. The sound has been herd by repair guys just not the one service man that came to fix it . This has been 2 1/2 years. Sad one can fix it.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Great experience with themWe love 5-star ratings! Thanks for choosing Sears!
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My service tech was great. He did a excellent job.Dear Shari, Thank you for your 5-star rating! We thank you for your business and look forward to serving you again in the future. Thank you, Bob K Sears Member Services
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Good job on repairs and service…JAMES K, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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My water heater broke, technician explained the problem and fixed the issue promptly.Dear David, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Your agent Caroline, was very professional!Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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The tech diagnosed the problem very easily and found the part needed. It did take a few days to get the part, but he was back as promised and replace the broken part and the washer is back to working order. The tech was nice, polite, friendly while acting in a very professional manner. I'm very happy with the service!Dear Gayl, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Th most recent service on July 15, 2021 , was great. Technician (Ralph) knew exactly what needs to be done and completed in a timely fashion. Prior to July 15, the previous technician,(Vincent) was very helpful to identify the problem. Over all, management needs to expedite in sending out the service technician to resolve the customer need.Dear James, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!